Cannot buy membership

Hello - When I try to sign up for an account and pay it tells me:

You need to add [Email address] from the Insync desktop app first before buying

Please advise.

@Thomas_Otte We didn’t think that it is logical for you to buy Insync without trying it first, so we didn’t allow this. Please download the app, https://www.insynchq.com and add your Google account to the Insync app. :smile: How to get started with Insync

Once added, you may go back to the buy page. :slight_smile: https://www.insynchq.com/pricing

Thank you.

Ah ok so I have to wait until the trial is over to buy it, because I already added the account and it still doesn’t let me pay :slight_smile:

Are you entering the same email in the buy page as you did on the Insync app?

Yes I am, or at least I think so. :smile:

Can you PM me your email so I can check?

Thomas.Otte@Keryx.com

I kept getting this error on my mac, to resolve it I had to uninstall the application, then delete the application support files in my library. Once I did this I was able to purchase your product. FYI in case anyone else runs into this.

@Thomas_Otte Where exactly where you able to purchase it?