Duplication / duplicate files (2) still occur!

[Noffica]

1. On my MacBook, I downloaded the game Tennis Elbow from here (the demo is free)
2. I unzipped it inside a folder called TennisElbow2013
3. I placed that folder inside Insync
4. I waited for sync to complete
5. Afterwards, I turned on my iMac and waited for the TennisElbow2013 to sync in (no such folder or its contents existed before)
6. Once sync had completed, I noticed that there was a duplicate of an .ini file

• Tennis.ini
  and
• Tennis (2).ini

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Why?! Why is there a duplicate of file that followed the simple path of:
Computer 1 running Insync v1.2.9 → Google Drive → Computer 2 running Insync v1.2.9?!

The file was not touched on Google Drive, and it was downloaded fresh onto Computer 2. So how in God’s name does a duplication occur?

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I am at my wits’ end with Insync and considering the most drastic action of withdrawal if this is not addressed soon.

[roald]

@Noffica Sorry for the troubles. Send us your logs.db and out.txt file to support@insynchq.com.

Please include the link of this post in your email.

How to find the log files

Tray icon is visible Click on the [image] in your tray menu. Click on the ellipsis to show the support center directory [ellipses] Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation [4 locate] Tray icon is not visible The following directories contain logs.db and out.txt: Windows %appdata%\Insync You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs. M…

Thanks!

[jaduenas]

File Matching is here! (New Insync version: 1.3.0)

We’re glad to give you a preview of the long awaited file matching feature. We’d love your feedback. Release notes: Introduced file matching feature. Insync will now try to match your local (in your filesystem) and remote (in Google Drive) files to avoid duplicates and unnecessary uploads and downloads. Added one-click onboarding for Google Drive app users. This simplifies migration from using the Google Drive app to Insync. Changed to use the default browser for logging in (instead of Insy…

[Myke_Davis]

This is happening to me now!!! this is a nightmare

[liona1982]

Please install Duplicate Files Deleter as this is the best software available right now.

[Alvaro_Rosado]

This is happening to me, too.

[mia]

Hi @Alvaro_Rosado, could you please send your log files to support@insynchq.com? Here’s how you locate them:

How to find the log files

Please include the link of this post on your email. Thank you!

[Alvaro_Rosado]

I did it, still waiting. Also some files are now missing on Drive. Good thing I had them also on my external Drive, but my team was really upset to not being able to open their files.

[orionx]

I pass to the same problem some years ago. To assist, I made a python script that compares my Google Photo files, helping to remove the duplicates.
Check it out in https://github.com/rodriguesprobr/insync_image_duplicity