Cannot login successfully


#1

I have 2 laptops. On one (x64) I can login fine. but on my 32 bit machine I cannot get beyond the Request for Permission. IF I get beyond that and the blue button is active, there is another long delay, after which I get the blue login in progress screen. Then after that I get an error logging in message with the option to try again. Please help!


#2

Hi Larry,

Please send your logs to support@insynchq.com. Please refer here on how to find them. You can compress them before sending to save space.


#3

Thanks Luis, for getting back with me. I have good news to report. I now have Insync working on this computer. I noticed that gstreamer-errors were repeatedly showing up in my out.txt file. So I deleted gstreamer, after determining what dependencies would also be removed (I can always put them back, since I didn’t need them on this machine. I also updated my intel video drivers, but I don’t think that was the problem).

Finallly, I was able to get beyond the blue “logging in” screen.

Maybe this information will be of help to someone else.