Can't process ..., unhandled error

#1

I created something and then deleted them. Error messages showed up as follows. This problem did happen a long time ago, and now it comes back?

Can’t process …
unhandled error

#2

Hi @yltang can you kindly send in your logs along with the link to this post to support@insynchq.com?

Thanks :smile:

#3

The file has been sent. Thanks.

#4

Hello there. Any update on this?

#5

Com’on, it has been 18 days since I posted this!

#6

@yltang

Apologies for not replying sooner. Hope you had a nice holiday.

If you could locate the file LC_MESSAGES in your Insync folder, please try the following:

  • Uncheck it in the selective sync interface.
  • Apply changes.
  • Retry errors.
  • If the errors were resolved then you can recheck it again then re-apply the changes.

Let us know if it helps.

#7

Hello, i’m experiencing the same issue. i’m not sure where to locate my insync folder.

#8

@Phil_B: Apologies for not replying sooner. You can locate your Insync folder by running the command get_account_information. Your Insync folder is the one indicated in the Folder location field.