Entire folder duplicated in local insync-trash?

Bugs and issues
1

Hi,

Using 1.3.5, I set up a symlink to sync a large(ish - 21Gb, 65k files) folder on a mapped NAS (drive N:) to sync it to my Gdrive. About 2 weeks later, when insync finally finished the mammoth task, I’m left with over 700 errors that say “Could not delete N:[file]”. Also, I seem to have acquired a complete copy of the contents of my folder in a subfolder called .insync-trash. I have 2 questions:

  1. Why is insync trying to delete files on my NAS at all? I’d expected it to copy the whole lot to Gdrive, which it seems to have done, I don’t know why it would need to delete anything at all from my NAS drive and now I’m worried that it might have managed to delete some successfully.

  2. What on earth in the trash folder for and why has it got everything in and how do I get rid of it?

I’ve switched insync off for the time being. I’m not going to use it again until I understand what it’s doing.

Thanks.

2

I will tag our engineer @marte in this and he will get back to you

cc @dipesh @jimperio @lpugoy

4

Hello @ianpigney:

Is that folder present on your Google Drive web? Insync puts the files that are trashed/removed/unshared remotely, to the .insync-trash folder locally for 30 days before permanently deleting such files locally. Please send to us the Insync’s logs.db file and “dbs” folder so that we could tell you why those files were trashed locally. These are located at: C:\Users[Username]\AppData\Roaming\Insync

Thanks

5

Hi Dipesh,

I’m not sure which folder you mean. At the point I stopped insync, I hadn’t deleted trashed or unshared any files or folders from the web drive. I can’t see any way to send you the files, the upload facility on here will only let me upload images as far as I can see.

Ian

6

Hello @ianpigney,

I was talking about the folder which ended up in the local .insync-trash. Please send the send files at support@insynchq.com

Thanks

7

I’m unable to send the files. Even compressed the files are 120Mb and my gmail limits me to 25Mb. The logs file is 9Mb, I’ll send that at least. Maybe there’s some shared file area where I can upload the others?

8

@ianpigney Please upload it to Google Drive and send the share link to support@insynchq.com

Thanks

9

Done. Hope you can make sense of it.

Ian

10

Any progress? I think I’m going to have to cancel my paid subscription and abandon insync if we can’t resolve this fairly soon.

11

Hello, anybody there? @dipesh - I can’t use insync if I can’t trust not to delete my files.

12

Dipesh, please can you tell me if you managed to make any sense of this or not. I’m going to remove insync and I’ll have wasted my money if you can’t help me understand what’s going on. So far, I’m sorry to say that I’m not very impressed with the advertised “awesome” support.

13

Hello @ianpigney,

I am sorry that I missed looking further into the issue raised by you. I’ve replied to your email to support. My investigation reveals that Insync only trashed two files (one file and one folder) locally because they were removed remotely. Other than that, there were many files that were unselected under the selective sync settings, Insync removes such files locally but keeps them intact on Google Drive. This is the expected behaviour of Selective sync.

Please let us know if you have more questions/concerns.

Thanks