Error: "Parent folder is not being added"


#1

Hi there,

I’m receiving an error not found in this doc - “Can’t process - Parent folder is not being added.”

I saw this discussion about a similar error, but there was no resolution on it.

What can I do to clear this error message?

Thanks very much in advance …


#2

Hi there, would you mind sending in your logs along with the link to this post to support@insynchq.com?
How to find the log files


#3

Sure, thanks. Just sent.


#4

Hi there @jaduenas … sorry to bother you, but when you get a chance, could you let me know if I should expect to hear back on this in the forums or via e-mail? Really not trying to rush (though I guess in some sense I am - that big red X is a real irritant) but wanted to know if I need to keep checking back here. Thanks!


#5

Bumping this because it’s been a few weeks. Anyone out there? If it’s still being worked on, okay, but I’ve sent a check-in e-mail and the post above and not heard anything back …


#6

Any update on this? @jaduenas @gio ? Thanks very much.