Files not syncing, no way to start sync


#1

EDIT:
It has now started to work after about two hours, it has promoted for nataulis integration and started to sync

I upgraded to Ubuntu 15.10, and now i have installed Insync 3.3.3 but the files will not sync, it tells me to log in with my account i do, then when i go to the command line and run

insync get_sync_progress

i get the response:

No syncing activities

how can I get the files to start syncing? clicking on the insync icon at the notification bar it will not open and says i am not logged in, if i however type

insync get_account_information

I get the response

myemail@gmail.com
Quota:
Total: 117.0 GB
Drive: 43.3 GB (37.00%)
Others: 657.9 MB (0.55%)
Trash: 0.0 bytes (0.00%)
Remaining: 73.1 GB (62.45%)
Folder location: /home/dir
License: Retrieving...
Export option: link

How can I get my files to download and sync?


#2

I will tag our engineer @lpugoy in this and he will get back to you :smile:


#3

It is still not working,

The icon says i am not logged in however i have given permission for Insync to have access to Google Drive


#4

@Paul_Goggin: Please send your logs to support@insynchq.com for investigation: How to find the log files.


#5

@lpugoy i cannot do this,
it is not letting me open the app window, because I am not logged in


#6

@Paul_Goggin: Apologies for not replying sooner. You could go to the folder ~/.config/Insync instead and send the files logs.db and out.txt. You can compress them before sending to save space.