First synchro on ubuntu - "Internal error" for each file


#1

Hi,

I’m using a ubuntu version of insync and after a complete re-installation, the new synchronisation of my files is really slow, blocked for each one showing the error message:
" can’t process /filename - Internal error"

I have tried to reinstall it but the problem remains.
Does anyone have a solution ?

Thanks,
Thomas


#2

@Thomas_F: Please send your logs to support@insynchq.com for investigation: How to find the log files.


#3

I also have the same style of error

Can’t process Images - Internal Error and
Can’t process - Internal Error

multiple times on my Windows system newly installed with level 1.3.2


#4

@Marcus_Bennett: Please send your logs as well, thanks.


#5

Yes, of course I have already done this.

It’s a 189MB .rar compressed file and was sent to your support email address.