'Getting the tree for 1 either results to cycle or is very long' error

Bugs and issues Windows
#9

I have exactly the same error as well.

#10

Same issue. ‘Getting the tree for [x] either results to cycle or is very long’ error

#11

Having the same problem, please a timeline for a fix!

#12

A fix is going to be out soon. Sorry about that.

#13

Same problem here. It isn’t even syncing the only folder (and respective subfolders) that I had selected for it. Do you have a fix timeline you can share please?

#14

Hi guys. Here are instructions from our engineer @dipesh to resolve this issue:

  1. Remove account (How to remove a Google account from Insync)
  2. Install this build: Insync 1.3.20
  3. Add account again and select the same local Insync folder

Let us know if this helps. We’ll release an update for Windows soon as @marte said :+1:

Getting the path of [number] either results to cycle or is very long
#15

What helped in my case was that path to folder was incorrect…which is strange as it worked for months…I’ve corrected it…and voila!

Albeit it’s strange situation…

#16

Didn’t Help. Any other solutions?

#17

@Andrea_Keeler Did you remove account and set it up again on Insync 1.3.20? What OS are you on?

#18

This seems to work like a charm- thank you for the fast turnaround! Was completely unable to sync earlier today.

#19

I did yes. I am using windows 10

#20

@Andrea_Keeler Did you start experiencing the issue with 1.3.19 or did you experience it previously too? Could you send across the Insync logs and dbs to support@insynchq.com?

Thanks

#21

Same thing over here

#22

Same here. Since yesterday.

#23

Please check our latest release, Insync 1.3.20, which addresses this issue.

Thanks

#24

I installed 1.3.20 and followed the steps of removing and re-adding my google account, but I am still facing the same error messages. My instinct says it’s a problem with exFAT (on microSD card) because I tried (using version 1.3.19) removing and re-adding my google account, but with sync location moved to my SSD drive (formatted in NTFS). I did a partial sync of one folder only due to space requirements, but it worked perfectly. I then tried removing the google account, re-adding the google account and using a new empty folder on my exFAT-formatted microSD card, doing a partial sync of the exact same folder and it failed with a barrage of “Getting the tree…” error messages.

The error must be something with version 1.3.19 because the sync to my exFAT-formatted microSD card worked perfectly with the previous versions.

I have sent my logs and dbs files to support@insynchq.com (I believe to Janine)

#25

Hi, I just wat upgraded to 1.3.20, but the error remains the same.

#26

Also for me, the update to 1.3.20 does not work. Insync keeps setting the folder to one of the subfolders in Google Drive and then complains about its absence. Manually setting it to the correct parent folder does not solve the issue. So fix does not work here.

#27

I’ve removed the account. Installed the 1.3.20 version as specified. Re-attached the account and specified the same sync folder. Still getting the ‘cycle or is very long error’ and the sync folder is changing to a subfolder and reporting it does not exist. Now emaling logs to support as this is causing us serious issues.

#28

I see there’s now a 1.3.21 version. Just tried that one, and it seems the issue is solved now!