Initialization fail

1

Hello there, my InSynch doesn’t work as it reports an initialization failure. What am I supposed to do? I’ve restarted it a few times, doesn’t help…

2

Hi @Irene_Vandertop can you let us know your OS?

cc @dipesh @lpugoy @jimperio

3

Hi,

I’m using OS X Yosemite 10.10.5

I have mailed the log to support-notification@insynchq.com in case you need it.

Thanks,

Irene

4

Hello, I have not heard back on the issue. I really need Insynch to work soon, because I use it daily for my work and it is holding me up right now. Please advise. thank you,

Irene

5

Hello @Irene_Vandertop could you resend to support@insynchq.com instead?

But in most cases, the initialization failed message indicates that the Insync database for that account has become corrupted or unusable. In this case, you will have to remove the account and add it again. If you’re using the latest version (1.3.3), when you add the account again you may select the existing folder and re-use it. Insync will process and match your files instead of re-uploading or downloading.

Please let us know if you have further questions and we’re sorry for the inconvenience.