Insync-1.5.2.37346-fc24.x86_64 not starting in Leap 15.0

John_Daddow · October 3, 2018, 8:35pm

Using Opensuse Leap 15.0 - insync-1.5.2.37346-fc24.x86_64

When attempting to start I get “Unexpected critical error occurred. Will quit now”. Insync does not start.

Output from out.txt:

Invalid MIT-MAGIC-COOKIE-1 keyQStandardPaths: XDG_RUNTIME_DIR not set, defaulting to ‘/tmp/runtime-john’
Invalid MIT-MAGIC-COOKIE-1 keyCRITICAL:root:while creating Client object
Traceback (most recent call last):
File “ideskmain/client.py”, line 1001, in client_gevent_runner
File “ideskutils/gevent_itc.py”, line 137, in wrapper
File “ideskutils/gevent_itc.py”, line 37, in wrapper
File “ideskmain/client.py”, line 60, in init
File “ideskmain/client.py”, line 764, in __update_tooltip_text
File “isyncd/linux/portable/platform_impl_portable.py”, line 48, in get_machine_name
LookupError: unknown encoding: utf_8_lang_en_us
Invalid MIT-MAGIC-COOKIE-1 keylibpng warning: iCCP: known incorrect sRGB profile
[23170:23684:1003/213535.832199:ERROR:nss_util.cc(653)] Error initializing NSS with a persistent database (sql:/home/john/.pki/nssdb): NSS error code: -8023
[23170:23684:1003/213535.832301:ERROR:nss_util.cc(154)] Error initializing NSS without a persistent database: NSS error code: -8023
[23170:23684:1003/213535.832313:FATAL:nss_util.cc(156)] nss_error=-8023, os_error=0
#0 0x7f7f0ab4286f
#1 0x7f7f0ab5dd8c
#2 0x7f7f0b3be4c3
#3 0x7f7f0b3bea70
#4 0x7f7f0b3beadc
#5 0x7f7f0b2e484e
#6 0x7f7f0b2e4959
#7 0x7f7f0b17ed7f
#8 0x7f7f0b140eb1
#9 0x7f7f095cf675
#10 0x7f7f095d0fe7
#11 0x7f7f095d3161
#12 0x7f7f09c66f21
#13 0x7f7f0a0afb11
#14 0x7f7f0ab42f79
#15 0x7f7f0ab64a20
#16 0x7f7f0ab6547d
#17 0x7f7f0ab65767
#18 0x7f7f0ab67bc1
#19 0x7f7f0ab8750f
#20 0x7f7f09cbc66b
#21 0x7f7f09cbcb1b
#22 0x7f7f0abab218
#23 0x7f7f0aba65c0
#24 0x7f7f327d9559 start_thread
#25 0x7f7f3197d82f __GI___clone

Received signal 6
#0 0x7f7f0ab4286f
#1 0x7f7f0957479d
#2 0x7f7f0ab42d7e
#3 0x7f7f327e42e0
#4 0x7f7f318bb0e0 __GI_raise
#5 0x7f7f318bc6c1 __GI_abort
#6 0x7f7f0ab412e9
#7 0x7f7f0ab5dedf
#8 0x7f7f0b3be4c3
#9 0x7f7f0b3bea70
#10 0x7f7f0b3beadc
#11 0x7f7f0b2e484e
#12 0x7f7f0b2e4959
#13 0x7f7f0b17ed7f
#14 0x7f7f0b140eb1
#15 0x7f7f095cf675
#16 0x7f7f095d0fe7
#17 0x7f7f095d3161
#18 0x7f7f09c66f21
#19 0x7f7f0a0afb11
#20 0x7f7f0ab42f79
#21 0x7f7f0ab64a20
#22 0x7f7f0ab6547d
#23 0x7f7f0ab65767
#24 0x7f7f0ab67bc1
#25 0x7f7f0ab8750f
#26 0x7f7f09cbc66b
#27 0x7f7f09cbcb1b
#28 0x7f7f0abab218
#29 0x7f7f0aba65c0
#30 0x7f7f327d9559 start_thread
#31 0x7f7f3197d82f __GI___clone
r8: 0000000000000000 r9: 00007f7ebfffd920 r10: 0000000000000008 r11: 0000000000000246
r12: 00007f7f29920fa0 r13: 00007f7ebfffddd0 r14: 0000000000000053 r15: 00007f7f29920060
di: 0000000000000002 si: 00007f7ebfffd920 bp: 00007f7ebfffdb70 bx: 0000000000000006
dx: 0000000000000000 ax: 0000000000000000 cx: 00007f7f318bb0e0 sp: 00007f7ebfffd920
ip: 00007f7f318bb0e0 efl: 0000000000000246 cgf: 002b000000000033 erf: 0000000000000000
trp: 0000000000000000 msk: fffffffe7ff2fa17 cr2: 0000000000000000
[end of stack trace]
Calling _exit(1). Core file will not be generated.
CRITICAL:root:while creating Client object
Traceback (most recent call last):
File “ideskmain/client.py”, line 1001, in client_gevent_runner
File “ideskutils/gevent_itc.py”, line 137, in wrapper
File “ideskutils/gevent_itc.py”, line 37, in wrapper
File “ideskmain/client.py”, line 60, in init
File “ideskmain/client.py”, line 764, in __update_tooltip_text
File “isyncd/linux/portable/platform_impl_portable.py”, line 48, in get_machine_name
LookupError: unknown encoding: utf_8_lang_en_us
CRITICAL:root:while creating Client object
Traceback (most recent call last):
File “ideskmain/client.py”, line 1001, in client_gevent_runner
File “ideskutils/gevent_itc.py”, line 137, in wrapper
File “ideskutils/gevent_itc.py”, line 37, in wrapper
File “ideskmain/client.py”, line 60, in init
File “ideskmain/client.py”, line 764, in __update_tooltip_text
File “isyncd/linux/portable/platform_impl_portable.py”, line 48, in get_machine_name
LookupError: unknown encoding: utf_8_lang_en_us
CRITICAL:root:while creating Client object
Traceback (most recent call last):
File “ideskmain/client.py”, line 1001, in client_gevent_runner
File “ideskutils/gevent_itc.py”, line 137, in wrapper
File “ideskutils/gevent_itc.py”, line 37, in wrapper
File “ideskmain/client.py”, line 60, in init
File “ideskmain/client.py”, line 764, in __update_tooltip_text
File “isyncd/linux/portable/platform_impl_portable.py”, line 48, in get_machine_name
LookupError: unknown encoding: utf_8_lang_en_us

Gregory · October 4, 2018, 6:21am

Hey @John_Daddow,

Thanks for reaching out. Tagging our engineer @Kurt_Ko to take a look at the issue.

David_Ruedeman · October 5, 2018, 11:38pm

yep I have the same issue since I am running the same OS as John

Kurt_Ko · October 9, 2018, 3:18pm

Hi @John_Daddow and @David_Ruedeman

Can you try running ‘sudo rm -rf /usr/lib/insync/libnss3.so’ and ‘sudo rm -rf /usr/lib/insync/libnssutil3.so’?

And then try starting Insync again.

Let me know if it works. Thanks!

John_Daddow · October 9, 2018, 9:26pm

Hi @Kurt_Ko,

Still the same error after deleting the two files.

aghersin · October 15, 2018, 12:57pm

Hi, just to say I tried

insync-1.5.2.37346-fc25.x86_64.rpm

which is the suggested download for tumbleweed, and works fine on Leap 15.0 under Kde.

John_Daddow · October 15, 2018, 11:45pm

When I select OpenSUSE Leap for the download it offers me fc24 (insync-1.5.2.37346-fc24.x86_64.rpm).

I selected Fedora Fedora25 and downloaded fc25 (insync-1.5.2.37346-fc25.x86_64.rpm) and it works.

John_Daddow · October 16, 2018, 6:20am

After a reboot, it’s not starting.

No error message. Just doesn’t start.

This is the content of out.txt after attempting to start:

Invalid MIT-MAGIC-COOKIE-1 keyCRITICAL:root:while creating Client object
Traceback (most recent call last):
File “ideskmain/client.py”, line 1001, in client_gevent_runner
File “ideskutils/gevent_itc.py”, line 137, in wrapper
File “ideskutils/gevent_itc.py”, line 37, in wrapper
File “ideskmain/client.py”, line 60, in init
File “ideskmain/client.py”, line 764, in __update_tooltip_text
File “isyncd/linux/portable/platform_impl_portable.py”, line 48, in get_machine_name
LookupError: unknown encoding: utf_8_lang_en_us

@Kurt_Ko do you have any ideas about this please?

John_Daddow · October 23, 2018, 11:12am

@Kurt_Ko,

I tried http://s.insynchq.com/builds/insync-1.5.4.37362-fc25.x86_64.rpm and it didn’t work.

This has been ongoing for three week now, which means we’ve moved into the realms of… I’m not getting what I paid for.

Kurt_Ko · October 24, 2018, 7:24am

Hi @John_Daddow

Can you go to run: ‘cd /usr/lib/insync’ and then run ‘./py -c “import locale; print(locale.getdefaultlocale())”’ and send me the output?

And also can you run ‘locale’ and send me the output? Thanks!

Andres_Nogueiras · October 24, 2018, 6:07pm

Just confirm the same symptoms: fc24 does not work and fc25 works on Leap 15

John_Daddow · October 24, 2018, 8:21pm

Good news.

I added:

Yast -> Sysconfig Editor -> System -> Environment -> Language -> RC_LANG_ALL to en_US.UTF-8
Yast -> Sysconfig Editor -> System -> Environment -> Language -> RC_LC_TYPE to en_US.UTF-8

I changed:

Configure Desktop -> Regional Settings -> Formats -> Region to Default.

Since then, I have done a number of restarts, and insync-1.5.4.37362-fc25.x86_64.rpm continues to run and sync correctly.

Thank you for your time and consideration @Kurt_Ko

mia · October 25, 2018, 3:03pm

I’m glad it’s working on your end now! We appreciate that you included the steps to resolve this, @John_Daddow

Thank you for the patience! Just shoot us a message for any app issues.