Insync 3.7.7 not opening on Gentoo

Hi, I use gentoo and I have installed insync-3.7.7.50360 from ppfeufer-gentoo-overlay and when I try to open it, I get the follwoing message:

$ insync start --no-daemon

libGL error: MESA-LOADER: failed to open iris: /usr/lib64/libdrm_intel.so.1: undefined symbol: drmCloseBufferHandle (search paths /usr/lib64/dri, suffix _dri)
libGL error: failed to load driver: iris
libGL error: MESA-LOADER: failed to open iris: /usr/lib64/libdrm_intel.so.1: undefined symbol: drmCloseBufferHandle (search paths /usr/lib64/dri, suffix _dri)
libGL error: failed to load driver: iris
libGL error: MESA-LOADER: failed to open swrast: /usr/lib64/libdrm_intel.so.1: undefined symbol: drmCloseBufferHandle (search paths /usr/lib64/dri, suffix _dri)
libGL error: failed to load driver: swrast
INFO 2022-06-06 14:38:38,219 [mainlogs:_log_run:139] Core(app_version=3.7.7.50360, platform=Linux-x86_64-gentoo/2.8) initialized
WARNING 2022-06-06 14:38:38,230 [base_events:_run_once:1771] Executing <Task pending coro=<init() running at ideskcore/core.py:28> wait_for=<Task pending coro=<SettingsMain._load_settings() running at ideskcore/mainsettings.py:184> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, <TaskWakeupMethWrapper object at 0x7f43681d5408>()] created at ideskcore/mainsettings.py:158> cb=[_log_tb_after_delay() at ideskasync/coreloop.py:302, _chain_future.._call_set_state() at asyncio/futures.py:355] created at asyncio/events.py:88> took 0.402 seconds
WARNING 2022-06-06 14:38:38,382 [base_events:_run_once:1771] Executing <Task finished coro=<SettingsMain._load_settings() done, defined at ideskcore/mainsettings.py:184> result=None created at ideskcore/mainsettings.py:158> took 0.152 seconds
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlagsQSurfaceFormat::FormatOption(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceFormat::NoProfile)
Fatal Python error: Aborted

Thread 0x00007f435b3f3640 (most recent call first):
File “concurrent/futures/thread.py”, line 78 in _worker
File “threading.py”, line 865 in run
File “threading.py”, line 917 in _bootstrap_inner
File “threading.py”, line 885 in _bootstrap

Thread 0x00007f435bbf4640 (most recent call first):
File “ideskcore/mainlogs.py”, line 219 in _prune_logs
File “threading.py”, line 865 in run
File “threading.py”, line 917 in _bootstrap_inner
File “threading.py”, line 885 in _bootstrap

Thread 0x00007f437083e640 (most recent call first):
File “threading.py”, line 296 in wait
File “concurrent/futures/_base.py”, line 427 in result
File “idesklinux/qtutil.py”, line 48 in invoke_in_qt_thread
File “idesklinux/qtutil.py”, line 57 in wrapper
File “ideskui/htmlui.py”, line 73 in show
File “ideskui/appui.py”, line 92 in __check_accounts
File “asyncio/events.py”, line 88 in _run
File “asyncio/base_events.py”, line 1775 in _run_once
File “asyncio/base_events.py”, line 539 in run_forever
File “ideskasync/coreloop.py”, line 273 in run_loop
File “threading.py”, line 865 in run
File “threading.py”, line 917 in _bootstrap_inner
File “threading.py”, line 885 in _bootstrap

Thread 0x00007f437103f640 (most recent call first):
File “threading.py”, line 296 in wait
File “concurrent/futures/_base.py”, line 427 in result
File “idesklinux/app.py”, line 48 in start_core
File “threading.py”, line 865 in run
File “threading.py”, line 917 in _bootstrap_inner
File “threading.py”, line 885 in _bootstrap

Current thread 0x00007f43879a3740 (most recent call first):
File “idesklinux/htmlui_impl.py”, line 96 in show
File “idesklinux/qtutil.py”, line 43 in wrapper
File “idesklinux/qtutil.py”, line 26 in event
File “idesklinux/app.py”, line 85 in start
File “idesklinux/app.py”, line 90 in run
File “insynclinux/gui/cli.py”, line 94 in start
File “site-packages/click/core.py”, line 760 in invoke
File “site-packages/click/core.py”, line 1404 in invoke
File “site-packages/click/core.py”, line 1657 in invoke
File “site-packages/click/core.py”, line 1055 in main
File “site-packages/click/core.py”, line 1130 in call
File “insynclinux/gui/insync.py”, line 19 in

I already have deleted libstdc++.so.6.

Thank you for reporting this and my apologies for the trouble.

In the meantime, could you please let me know if downgrading to 3.7.6 shows the same issues? New Insync version: 3.7.6

Hi,

I had the same problem as the user above, but on Debian 11.

For me reverting to version 3.7.6 solved the problem.

Leonardo

Hi @montex! We apologize for the trouble. Yes, reverting to 3.7.6 is currently the proposed workaround while we look into the issue.

1 Like

@montex Hi! Could you try the 3.7.9 version for Debian 11? Here’s the link: New Insync version: 3.7.9

Let me know if the crashing persists.

Hi @mia, it seems version 3.7.9 solved the problem, yes!

Thank you,
Leonardo

1 Like

Wonderful to hear. Thank you for this feedback, @montex! :slight_smile:

Hi. The 3.7.6 works. Thanks.

1 Like