Insync confused Dropbox and Drive


#1

2-3 days ago (around upgrade?), I noticed that all my Dropbox files and all my Drive files had become merged into their respective root directories (plus maxing out on storage.)

I uninstalled Insync, spent hours separating out the two and reinstalled Insync hope to have the username@gmail.com folder back in my Dropbox folder as has been the case for the past 2 years. Sadly, Dropbox and Drive became confused again and started sharing the same files and folders.

Attempting to change the Insync folder destination caused Insync to copy/move all my Dropbox files to the new location.

Why is Insync looking at parent directories and not just the username@gmail.com files for connecting to Drive?

Uninstalling Insync until this issues are resolved.


#2

Hi @Alex_Hamling I apologize for this. Will be tagging our engineers @dipesh and @marte in this.

Can you send in your logs along with the link to this post to support@insynchq.com so we can further investigate this?
How to find the log files