Insync does not sign in

Bugs and issues Linux
#1

Since several days, insync starts but does not sync anymore. When right-clicking on the symbol in the status bar, “signing in …” is grayed out. Clicking on Quit or others has no effect.
When starting with “insync start --no-daemon”, the last lines are:

INFO     2017-08-11 14:33:07,890 [__init__:info:1600] Syncing GDUser(id=u'xxxxxxxxx', email=u'xxxxxx', name=u'xxxx').

(insync:9586): GStreamer-WARNING **: External plugin loader failed. This most likely means that the plugin loader helper binary was not found or could not be run. 
ImportError: No module named pygtk

(insync:9586): GStreamer-WARNING **: Failed to load plugin '/usr/lib/gstreamer-0.10/libgstxvimagesink.so': /usr/lib64/libXv.so.1: undefined symbol: _XEatDataWords

pygtk is installed and I reinstalled it with no effect.

Any idea what to do?

#2

hi! thanks for reporting :slight_smile:

tagging our engineer @lpugoy

#3

@Platinumviper: Thank you for reporting this. What Linux distribution and version are you using?

#4

Thanks in advance for your support.
It’s Gentoo Linux with kernel 4.12.7. Python 2.7.12 and 3.4.5 are installed, 2.7 is the default. Pygtk version is 2.24.0.

#5

@Platinumviper: I see. How did you install Insync?

#6

I’m using this ebuild file (inserted the PVFM variable because program version and FM-client versions differ) with USE_FLAG “caja”:

# Copyright 1999-2016 Gentoo Foundation
# Distributed under the terms of the GNU General Public License v2
# $Id$

EAPI=6
PVFM=1.3.12.36116

DESCRIPTION="Advanced cross-platform Google Drive client"
HOMEPAGE="https://www.insynchq.com/"
SRC_URI="
    x86?      ( http://s.insynchq.com/builds/insync_${PV}-precise_i386.deb )
    amd64?    ( http://s.insynchq.com/builds/insync_${PV}-precise_amd64.deb )
    nautilus? ( http://s.insynchq.com/builds/insync-nautilus_${PVFM}-precise_all.deb )
    dolphin?  ( http://s.insynchq.com/builds/insync-dolphin_${PVFM}-precise_all.deb )
    thunar?   ( http://s.insynchq.com/builds/insync-thunar_${PVFM}-precise_all.deb )
    nemo?   ( http://s.insynchq.com/builds/insync-nemo_${PVFM}-precise_all.deb )
    caja?   ( http://s.insynchq.com/builds/insync-caja_${PVFM}-precise_all.deb )"

SLOT="0"
KEYWORDS="-* ~x86 ~amd64"
DEPEND="<dev-libs/libevent-2.2"
RDEPEND="${DEPEND}
    nautilus? ( dev-python/nautilus-python )
    dolphin? ( kde-apps/dolphin )
    thunar? ( dev-python/thunarx-python )
    nemo? ( gnome-extra/nemo )
    caja? ( mate-base/caja )"
IUSE="nautilus dolphin thunar nemo caja"

src_unpack() {
    mkdir "${S}"
    cd "${S}"

    if use amd64 ; then
        unpack insync_"${PV}"-precise_amd64.deb
    else
        unpack insync_"${PV}"-precise_i386.deb
    fi

    unpack ./data.tar.gz

    if use nautilus ; then
        unpack insync-nautilus_"${PVFM}"-precise_all.deb
    elif use dolphin ; then
        unpack insync-dolphin_"${PVFM}"-precise_all.deb
    elif use thunar ; then
        unpack insync-thunar_"${PVFM}"-precise_all.deb
    elif use nemo ; then
        unpack insync-nemo_"${PVFM}"-precise_all.deb
    elif use caja ; then
        unpack insync-caja_"${PVFM}"-precise_all.deb
    fi

    unpack ./data.tar.gz
}

src_install() {
    cp -pPR "${S}"/usr "${D}"/ || die "Installation failed"
    echo "SEARCH_DIRS_MASK=\"/usr/lib*/insync\"" > "${T}/70${PN}" || die
    insinto "/etc/revdep-rebuild" && doins "${T}/70${PN}" || die
}

pkg_postinst() {
    elog "To automatically start insync add 'insync' to your session"
    elog "startup scripts. GNOME users can also choose to enable"
    elog "the insync extension via gnome-tweak-tool."
}

When renaming ~/.config/Insync, “insync start --no-daemon” opens a browser window with the usual google dialogs, after granting access, the browser hangs at “https://www.insynchq.com/connect/cb?state={“login_id”:+…” with the “Connecting to Insync…” message. Logging in by clicking on “Log in to dashboard” works perfectly.

[edit]
Same result when reinstalling without caja support.
[/edit]

#7

Using the trusty instead of the precise version solved the problem.