Insync is frozen and does not sync

#1

Hi,

I have recently encountered the following problem with Insync. After the incorrect reboot of my computer, the synchronisation stopped completely. The app is running on one core of my machine, but could not come back to regular synchronisation.

Could you take a look at my log file and help me to figure out what is wrong? The log file could be found here: https://www.dropbox.com/s/gty9ztd2lkg9k9s/logs.db?dl=0

Looking forward to hear back from you.
A

#2

Tagging our engineer @jimperio and he will get back to you.

#3

@Anatoly_Buchin I am terribly sorry for not getting back to you sooner.

Unfortunately the logs don’t seem to pinpoint what the issue could be. Have you performed any actions (such as signing in to your account again) in the meantime? Do you see any errors or actions required in the Insync window?