Insync Mac not Syncing


#1

Hi,

For some reason, my Google Drive folder on my MacBook Pro has stopped syncing new files. I have Insync installed on both my MacBookPro and a PC. The syncing on the PC at home still works, but not on the Mac. This started approximately 11 days ago, and there are no error messages on my Insync icon on my Mac.

The issue on my Mac is both an upload and download issue. New files created in my Google Drive folder on my PC gets uploaded to my Google Drive web, but does not appear on my Macbook Pro. On the other hand, new files created in my Google Drive folder on my PC do not get uploaded to Google Drive web, and also does not appear on my PC.

It seems like some people have had this issue before, but there doesn’t seem to be a consistent solution. Any advice? I can send logs from both my Mac and PC if this helps you troubleshoot.

Ben


#2

Hi there, can you send in your logs along with the link to this post to support@insynchq.com?
How to find the log files