Insync not starting on Windows 10, not even if manually started


#1

This is a relatively new problem that I’ve only found out about an hour ago. Insync won’t start on my Windows machine, even if I manually double click on the exe. It doesn’t even appear in the process list when I try to launch the app manually.

I have the latest Windows updates on my computer and I’ve already tried to reboot the machine. However, the problem remains the same. Any ideas what to look for?


#2

thanks for reporting. tagging our engineer @dipesh


#3

Hello @SonTom,

Is there any antivirus program running on your machine that could be blocking Insync’s execution? Could you try white listing the Insync executables (%appdata%\Insync\App\Insync.exe and %appdata%\Insync\App\lib\Insync-cef.exe) in the antivirus and see if it works.

Please send the Insync logs to support@insynchq.com if you are unable to run the app.

Thanks


#4

@dipesh: I only use Windows Defender as antivirus software, and I’ve excluded the mentioned Insync.exe and Insync-cef.exe from monitoring, but to no avail. I will now send the logs file as you suggested. Thanks for your help.