Insync not working on Gnome 40 (with workaround)

mia · May 6, 2021, 2:25am

Hi @golinelhi,

Could you install sudo yum install gnome-shell-extension-appindicator and restart the Insync client?

mia · May 6, 2021, 2:26am

Thank you so much for the help, @gadicc. Let me forward this to our engineers

Stephan_Gatzka · May 6, 2021, 8:45am

I installed the extension and insync is not showing up.

golinelhi · May 6, 2021, 11:24am

Thanks for answering. I am using version 3.3.9.40955.

I was able to solve the problem temporarily with a Gnome extension.

golinelhi · May 6, 2021, 11:28am

Hi @mia

I couldn’t solve it using the extension you indicated, but I did it using the “Tray Icons: Reloaded” extension.

Thank you very much!

Stephan_Gatzka · May 7, 2021, 11:25am

The extension “Tray Icons: Reloaded” does not show the insync icon on my system. Might be because of the fractional scaling.

stephane_coudert · May 7, 2021, 8:14pm

Hi,
Same issue here.
I’m running F34 with Gnome and the last version of insync and app icon doesn’t work.
Thanks for your support,
Stéphane C.

mia · May 10, 2021, 4:36am

Hi all! Apologies for the trouble. Let me forward this to our Linux team to assist further!

Martin_Asenov · May 11, 2021, 8:36am

Just to confirm that this workaround works for me while the problem is being fixed.

QT_SCALE_FACTOR=1.5 insync start --qt-qpa-platform=wayland

Jonas · May 13, 2021, 2:15pm

Still not working with v3.3.10 @mia for your information.
With the
QT_QPA_PLATFORM=wayland insync start --no-daemon
it works for the moment via the terminal.
Do we have to wait for v3.4.x or are there some fixes in a minor version?

mia · May 17, 2021, 5:14am

Hi @Jonas! I’ll follow this up with our engineers to double-check where this is in our pipeline.

I appreciate the follow up!

artu72 · May 18, 2021, 8:44am

Fedora 34, Gnome 40, Wayland, insync 3.3.9.40955 and 3.3.10.40961

This is not working:

insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
Segmentation fault (core dumped)

This command instead:

QT_QPA_PLATFORM=wayland insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
QSocketNotifier: Can only be used with threads started with QThread
Using Wayland-EGL
libEGL warning: MESA-LOADER: failed to open radeonsi: /usr/lib/insync/libstdc++.so.6: version `GLIBCXX_3.4.29’ not found (required by /usr/lib64/dri/radeonsi_dri.so) (search paths /usr/lib64/dri)

libEGL warning: MESA-LOADER: failed to open swrast: /usr/lib/insync/libstdc++.so.6: version `GLIBCXX_3.4.29’ not found (required by /usr/lib64/dri/swrast_dri.so) (search paths /usr/lib64/dri)

failed to initialize EGL display
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 696, in read
File “configparser.py”, line 1091, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/mimeapps.list’ [line 331]: option ‘image/tiff’ in section ‘Default Applications’ already exists
WARNING:root:While reading /usr/share/applications/gnome-mimeapps.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 53, in __index_default_apps
File “configparser.py”, line 696, in read
File “configparser.py”, line 1091, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/gnome-mimeapps.list’ [line 331]: option ‘image/tiff’ in section ‘Default Applications’ already exists
WARNING:root:While reading /usr/share/applications/gnome-mimeapps.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 70, in __index_apps_for_mimetypes
File “configparser.py”, line 696, in read
File “configparser.py”, line 1091, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/gnome-mimeapps.list’ [line 331]: option ‘image/tiff’ in section ‘Default Applications’ already exists
WARNING:root:While reading /usr/share/applications/mimeapps.list
Traceback (most recent call last):
File “idesklinux/application_manager.py”, line 70, in __index_apps_for_mimetypes
File “configparser.py”, line 696, in read
File “configparser.py”, line 1091, in _read
configparser.DuplicateOptionError: While reading from ‘/usr/share/applications/mimeapps.list’ [line 331]: option ‘image/tiff’ in section ‘Default Applications’ already exists
libpng warning: iCCP: known incorrect sRGB profile
INFO 2021-05-18 09:06:20,896 [mainlogs:_log_run:139] Core(app_version=3.3.9.40955, platform=Linux-x86_64-fedora/34) initialized
INFO 2021-05-18 09:06:21,125 [fswatcher:_start:57] LinuxFSWatcher._start
INFO 2021-05-18 09:06:21,125 [inotify_manager:_pull_loop:312] Inotify loop enter
INFO 2021-05-18 09:06:21,242 [fswatcher:watch:77] watch origin: /home/andream/Insync/maan559@CIRA.IT/OneDrive Biz
INFO 2021-05-18 09:06:21,246 [fswatcher:_start:57] LinuxFSWatcher._start
INFO 2021-05-18 09:06:21,247 [inotify_manager:_pull_loop:312] Inotify loop enter
WebEngineContext used before QtWebEngine::initialize() or OpenGL context creation failed.
INFO 2021-05-18 09:06:21,303 [fswatcher:watch:77] watch origin: /home/andream/Insync/artu72@gmail.com/Google Drive
INFO 2021-05-18 09:06:21,307 [main:start_core:49] core started
INFO 2021-05-18 09:06:21,307 [unix_socket_server:start:57] unix socket server thread start
libpng warning: iCCP: known incorrect sRGB profile

apart a lot of warning, it is working.

UPDATE: I then found the workaround in this link: Insync not start and now it is working again.

mia · May 19, 2021, 5:56am

Thank you for letting me know what you tried and what worked!

Our engineers are already working on this and we will update you guys when a fix is available.

artu72 · May 19, 2021, 8:42am

From repository I have just upgraded to insync-3.3.10.40961-fc34.x86_64 and now it is all fine! Thanks.

mia · May 20, 2021, 5:47am

Hi all! Following @artu72’s update – please let me know if any issues come up after updating to 3.3.10 via the repository. Thank you!

artu72 · May 20, 2021, 6:35am

As reported in the previous post, now it is all ok. Thank you!

gadicc · May 20, 2021, 7:46am

Hey @mia

I’m also on insync 3.3.10.40961 (from Archlinux AUR) and unfortunately still have all the same issues:

insync on it’s own gives “Ignoring XDG_SESSION_TYPE=wayland on Gnome”, an error about “Settings schema 'org.gnome.settings-daemon.plugins.xsettings' does not contain a key named 'antialiasing'”, and a trace/breakpoint trap/crash. I didn’t try the .so workaround posted previously (I can if it will help).
insync start --qt-qpa-platform=wayland loads, but is super small and has the mouse pointer mapping issue I described previously.
QT_SCALE_FACTOR=1.1 insync start --qt-qpa-platform=wayland is still the only way I can load insync (but the scaling is a little off).
For all the above, no icon in the tray but insync show works. I am using a tray extension, and other tray icons are showing (Dropbox, etc)

I’m on Gnome 40 with HiDPI. I’m actually currently not using Fractional Scaling anymore, but am on Zoom 200% for the HiDPI.

Martin_Asenov · May 20, 2021, 2:30pm

+1 with the same setup and issues

mia · May 22, 2021, 2:53am

Hey @Martin_Asenov and @gadicc!

Apologies for the trouble you’re facing. Let me check this with our Linux team.

When you can, could you please send your logs.db and out.txt files (found in ~/.config/Insync) to support@insynchq.com? Do include a link to this post for reference.

Thank you and have a great weekend!

gadicc · May 22, 2021, 8:13am

Thank you @mia, have done so. Have a great weekend too