Is my subscription active?

Olivier_Loncin · April 1, 2015, 1:37pm

Hi.

This message is meant to Insync accountancy management.

I am a Google Apps reseller. On of my Google Apps customer is using Insync for about 18 months.

They renewed their subscription but they pointed out a few time later that things were not syncing anymore.

I have here a copy of their renewal confirmation but, strangely, they were billed 0 $…

Hello Drive.

Your Insync Pro plan subscription was renewed on 14 March 2015 and the new expiry date is 14 March 2016. You were charged 0.00 USD.

Your invoice:

Hit reply if you have any questions and we will get back to you as soon as possible.

Thank you for using Insync.

Regards,
Insync Team

Can you check if everything is allright with that subscription?

Thank you.

Olivier Loncin

terpua · April 1, 2015, 4:29pm

@Olivier_Loncin It looks like your account is active and current.

You received that email incorrectly and have cc’d one of our engineers to investigate cc @marksteve

Thanks for letting us know.