Meet the Insync people behind the forums :)


#1

Welcome to the official forum of Insync!

Here you’ll find topics regarding bugs + issues, feature requests, releases, and everything else. This forum serves as another support channel but other than that, we’d love to hear your thoughts about our product and how to improve it!

:pushpin: Just a few reminders :pushpin:

  • Be kind. Please be open and considerate in communicating as this will encourage conversations that solve problems and create learnings.

  • Experiencing issues? Find answers in the Help Center! If you still can’t find the answer you’re looking for, search the Forums for similar topics. This will keep the forum organized and will help us help you faster. :slight_smile:

  • Visit our Categories page to get a brief overview of what’s happening in Insync.

  • Read our FAQ on Security for your ease of mind.

:bug: Reporting Bugs or Issues :bug:

If you’re experiencing issues with Insync, kindly share your OS so that members of the Support and Dev team can help you accordingly. You can also tag specific members of our team who are best equipped to address your concern.

Note: If you report an issue that needs further investigation, kindly email support@insynchq.com with a link to your post and your log files. You can learn how to retrieve them here.


:reminder_ribbon:The Insync Support Team :reminder_ribbon:

The Support Team is responsible for your happiness with Insync as a product and will be able to answer issues regarding your account, payments and refunds, feedback, testing, and simple bugs. Tag them for non-critical issues like these and anything in between.

Gregory (@Gregory) :man_office_worker:t5:
Happiness Ambassador
Father of One. Tag him for any questions related to what Insync is, how it works, and any of the issues stated above.

Mia (@miamoran) :woman_office_worker:t2:
Happiness Ambassador
Small but terrible. Tag her for any questions related to what Insync is, how it works, and any of the issues stated above.

Joshua (@jbec) :muscle:t5:
Customer Advocate
Man made of Beef. Tag him for any feedback, feature requests, or interesting use-cases. You can also message him personally if you’re interested in testing upcoming versions of Insync.

Gio (@gio) :bearded_person:t2:
Happiness Team Lead
Beard like Jesus. Tag him for any feedback, feature requests, or interesting use-cases.


:computer:The Insync Dev Team :computer:

The Dev Team is responsible for making sure Insync runs smoothly on your machine and will be able to answer issues that may be too technical for the average joe.

MAC

Marte (@marte) :man_technologist:t5: :person_climbing:t4:‍♂️
Chief Technology Officer
Climber of Mountains. Tag him for critical issues related to Mac.

Camille (@Camille_Ventocilla) :woman_technologist:t3: :video_game:
Mac Developer
Frustrated Gamer. Tag her for issues related to Mac.


WINDOWS

Dipesh (@Dipesh) :man_technologist:t5: :meat_on_bone:
Senior Developer + Lead Windows Developer
Loves North Indian Food. Tag him for critical issues related to Windows.

Rajat (@Rajat) :man_technologist:t5: :bulb:
Windows Developer
The Enlightened One. Tag him for issues related to Windows.


LINUX

Jomel (@jimperio) :man_technologist:t5: :ring:
Director of Engineering + Core Insync Dev
Just got hitched. Tag him for critical issues related to Linux.

Kurt (@Kurt_Ko) :man_technologist:t2: :ok_hand:t3:
Lead Web Dev + Systems Administrator
Silent but handsome. Tag him for issues related to Linux


Thanks for choosing Insync and we look forward to meeting you up on the cloud! :cloud: