Message that trial has expired

Bugs and issues
1

I get the message above although I have paid for InSync Plus.

I have tried to refresh, nothing happens.

Please advise

2

I checked and your account should be active.

@marksteve ?

3

Terpua

Thanks, but I’m still getting the message. What steps can I try?

Joe

4

This is what I see when I try to upgrade:

5

@Joe_Fawcett

I have cc’d @marksteve to take a look.

Thanks.

6

@Joe_Fawcett Could you verify that the date and time on your computer is correctly set?

Are there any errors or actions required (perhaps you need to re-authorize first)?

Finally, could you send an email to support with your logs.db and config.db? To retrieve these, go to support center via the heart icon, then click “Locate logs”. You will see “logs.db” there, then check the “dbs” folder for config.db".

7

jimoperio

Thanks for looking at this. Time on computer is correct, I have two laptops both running Windows 8.1, one works fine the other does not. I will send the logs, what is the support email address?

8

jimoperio

I have found out the problem. My domain account password had expired but, because I had not logged off for some time, I did not know this. Once I changed the password Insync started working.

I have one more question. As I have Insync installed on two laptops, are the settings totally independent? For example if I choose a selective sync on one machine and a total sync on the other is that possible, or if I remove one account on one machine but want both synchronised on the other is that okay?

Thanks