Missing files in subfolder on Linux


#1

As per title: i’m using the last version and i’m still in trial. At first seems like the program worked well. When i checked some directory for some files i’ve found empty directories. I’ve many directories so i can’t be sure about what synced and what not.
I think this is a really bad bug because i can’t be really sure about which files are synced and which aren’t.
Thanks


#2

I’m guessing that the program dosen’t sync file deeper then 4 directories. Is this possible?


#3

Have a look here: https://forums.insynchq.com/t/directories-sync-but-files-do-not-temp-solution/, it appears I may have found a temporary solution. In your case all directories should be o+rx and all files in those directories also need to be o+r.


#4

Link not working! I’ve done chmod o+rx --recursive on my Google drive directory. Let’s see if it works.
Thanks in advance


#5

Hi guys, I will tag our engineers @dipesh and @lpugoy in this and they will get back to you on this matter :smile:


#6

@Federico_Ponzi: Please send your logs to support@insynchq.com for investigation: How to find the log files.


#7

Hi and thanks for the support! I’ve tried that, and seems working. To force the sync of all the subdirectories, i’ve used the selective folder sync to remove and then readd a big directory. Now i’m waiting for all files being downloaded, anyway i can already see the folder more depth then 5 childs so seems working well.
I’ll let you know as soon as finished if it went good.
In the meanwhile i’ve sent the requested logs :slight_smile:
Thanks again,
Federico


#9

Any update on this? I have a subdirectory that’s not getting synced. I wonder if there’s a name crash, as there’s a directory named “Firmware Home”. Maybe spaces are not handled properly.


#10

@VanGaylord: Please send your logs for investigation as well.