My account is unlinked after upgrade to 1.3.2.36049


#1

I installed the new version after receiving email about the new version. Since then I don’t see the Insync icon in the menu bar at the top of the window. Additionally, Insync status is shown as unlinked, so no syncing occurs. What to do now?


#2

Hi @Bob_Cannon can you let me know your OS?


#3

My OS is Ubuntu 14.04 LTS.


#4

Hi @Bob_Cannon I am tagging our engineer @lpugoy in this to address your concern :smile:


#5

@Bob_Cannon: Please send your logs to support@insynchq.com for investigation, thanks: How to find the log files.