No response from Support

Bugs and issues
1

Help!

Insync has stopped synchronisation between Windows 10 Google Drive folder and Google Drive.

Email with database sent to support on January 18th but no reply.

Getting desperate.

Is it possible for this forum to issue a “hurry up” to Support?

Kind regards
Simon Peach

2

Let me loop @dipesh into this…

Thanks for following up and your patience.

3

@Simon_Peach sorry about the delay. Can you confirm what Google account you used to send in the issue?

4

@Simon_Peach We are unable to locate the support email raised by you. Could you send us a follow up on the same support email thread?

Thanks

5

Hi there, if I understood the above request I would do it! What’s a support email thread?

Regards
Simon

6

@Simon_Peach

By support email thread, I meant the email conversation. Please write to us an email in reply to your earlier email that contains the logs and explains the issue that you are facing. Did you email us at support@insynchq.com?

Thanks