Not syncing for the past 4 days (MAC OS 10.13.3)


#1

Insync has not been syncing on y laptop for the past 4 days. Stuck on “Scanning for changes”. No problem on my other computers (also MAC OS 10.13.3).

No errors, no action required, laptop rebooted several times to no avail.


#2

Tagging our engineers @jimperio and @marte and they will get back to you.


#3

Thanks. It’s been 8 days now, nothing has moved. Any help would be appreciated.


#4

9 days, still no response…


#5

10 days without syncing, still no response from Insync staff. Maybe it’s time I give a try to oDrive? It’s more expensive, but I guess it’s the price for better customer service…


#6

I’m having a similar problem where one of my Macs is syncing with GDrive and share the same contents, but my home Mac does not sync constantly and folders contain different files than the work Mac and GDrive.

InSync hasn’t replied to my requests either.


#7

Yeah, it’s almost like they don’t care at this point…


#8

Hello? @jaduenas @jimperio @marte, is there anybody out there?


#9

@sjmgarnier We apologize for not getting back to you sooner. If you haven’t already done so, could you start a support conversation with us by sending your logs to support@insynchq.com (as well as a link to this forum thread)?


#10

Too late. I resorted to deleting and re-adding the account that wasn’t syncing. This was my professional account and I could not wait any longer. It’s been 12 days since my original message. It took 4 days to get noticed by someone at Insync, and another 8 days before being told to send the logs (why was this not requested on day 1?). How many more days after that would I have had to wait to get a solution? (which would probably have been to delete and add the account again anyway, right?). I’m just hoping this will do the trick, though it seems that it will take another several days before everything is back to normal. At this point, I’m waiting for my Insync license to expire and I’ll immediately switch to a better alternative.


#11

@sjmgarnier I understand the frustration and I must apologize on behalf of the team for your poor experience with Insync and for us not being able to help you resolve your issue in a timely manner.


#12

The simple fact that it took you 5 more days to acknowledge my last message is just flabbergasting. Take example on Expandrive. Their product might not be different or better from yours, but their team replies to customers within a few minutes most of the time. I bought a license for their product and will move away from Insync as soon as possible. It’s a shame because I have been a customer with you for a long time, but I need something that works consistently and customer service that is responsive.