OneDrive sync failing - Deletes local files

[TPA_PR]

Hi Mia,

I’m experiencing the same issue with my own OneDrive on Arch Linux. What I have noticed however is it only seems to affect folders that have been shared to my primary OneDrive account from another account.

I’m not sure if your engineers are aware but there is a longstanding issue with OneDrive sync using the native Windows client and shared folders to do with account migration from the old v1 SharePoint backend to the new v2 SharePoint backend. What happens is while the backend is being migrated, these shared folders are suddenly converted to .lnk files with the native OneDrive client until the migration is complete after which they are then restored as folders:

• https://answers.microsoft.com/en-us/msoffice/forum/all/folders-shared-with-me-are-syncing-as-internet/6abc9383-6072-4562-b4fa-370c4ea8ce49
• https://www.reddit.com/r/microsoft/comments/1dnje8c/does_anyone_know_whats_going_on_with_onedrive/
• https://www.reddit.com/r/onedrive/comments/1es81we/shared_folder_became_url/
• https://www.reddit.com/r/onedrive/comments/1izd5el/work_around_for_shared_folders_becoming_links/

I can confirm that some of the folders in my own Onedrive affected by the above issue are currently being migrated as I experienced the same issue with OneDrive on Windows on another PC (I was able to fix the issue by switching sync to Insync on Windows instead). However, the same folders are also affected by the local file delete/re-sync issue on Linux.

Could this re-sync issue multiple users are experiencing be linked to the account migration in the backend?

[mia]

Hey @TPA_PR,

I sincerely apologize for the long-standing issue that you and many others have experienced. On behalf of our team, I would like to express my gratitude-- we truly appreciate your time and effort in sharing these! Allow me to forward them to our engineer-in-charge as they continue to work on the leads and develop the necessary fixes to put this to rest.

[Hansen_Xavier]

I’m having the same exact issue on Kubuntu 22.04 as @bouil mentioned, with almost every directory suddenly ended with a (2). Luckily I noticed this in time and shut down insync for good. It seems that no real damage has been done.

[mia]

@Hansen_Xavier My deepest apologies for the trouble! Do you have the logs.db and out.txt files still on your computer? We have leads on the unsyncing issue, but would need to investigate what could have led to the duplication.