Only folders sync, no documents

I have been using Insync to sync documents between several different computers for some time; this setup continues to work properly. Three days ago, however, I set up a new computer to sync using this same account and the same settings as the other computers.

At first it appeared to be syncing correctly; folders began to appear in the sync folder, and it seemed to be making progress. After allowing it to sync all weekend, however, it’s become clear that only the folder structure has synced. None of the documents have synced, either those at the root level of Google drive or those contained within nested folders.

The number of documents listed in the Progress area reflects a large number of documents left to download, but they never download. I would be very grateful for any assistance; I can email the log file on request.

Hi @ksdbusiness it maybe that the files have not finished syncing, however since it has been left syncing for a long time, it might be best to send your log files at support@insynchq.com

Thank you!