Strange mess-up with large directory in InSync

I was adding a directory from my computer with around 25,000 small files yesterday. It uploaded fine. Then later in the day I decided to delete it again from my computer. After a couple of hours I saw that InSync was still working. It said it had 4 items left, but nothing happened. When I looked a little closer it looked like InSync was moving the files from one directory to the other. I also tried to open some of them on Drive from the app windows on my computer. They were in a directory I do not have on my drive (as far as I know). It was /storage/ext/something/something. All I remember is the /storage/ext part of the path. I was also told by drive I didn’t have permission to access the files. I ended up shutting down InSync, deleting the ~/.config/InSync directory and start from scratch. It took a few hours for InSync to update all files,but in the end everything was back to normal.

All is good now, but I do have large directories with 20,000+ files I need to sync, move around and delete at times so I was wondering what could have caused what happened, and if there’s a way for me to prevent it from happening again. I have not had problems with InSync at all for year, but after I deleted my Dropbox account a while back I rely on InSync for all my cloud back-ups and sync so it is important for me to know what’s going on.

Hi Christian,

Sorry for the trouble, but I’m glad that you were able to restore it! Please send your log files to support@insynchq.com with the link to this post-- I’ll have our engineer investigate so it doesn’t happen again. :slight_smile: