Syncing Error - can't process file - File not found (.gdoc and.gsheet)


#1

Hello,
I am supporting another user of Insync.

We are seeing a large number of errors in the form of
Syncing Error - can’t process - File not found

These all appear to be .gsheet and .gdoc files.

I understand these are just link files - I believe that were created by Google Drive Sync.

When first installed the sync used an existing Google Drive folder (after Google Drive Sync was removed).
This did not cause sync errors until recently.

The files do appear to exist - when I click the link - The Google Drive file opens in the browser.

What can I do to eliminate these errors?

Thanks.

George Kapp


#2

Hi George, can you kindly send in your logs to support@insynchq.com so we can investigate?
How to find the log files

cc @jimperio