Unable to Access Server at apt.insync.io [FIXED]

Bugs and issues Linux
21

The repository-related issues have been reported to our engineers. Please expect a fix within 24-48 hours. In the meantime, you can download the builds from https://www.insynchq.com/downloads/linux.

Thank you!

-Mia

1 Like
22

apt.insync.io appears to be resolving again. I was able to successfully use apt to install the latest insync version.

2 Likes
23

Solved! It was a bug in the official repository.

2 Likes
24

Thank you all for your patience!

3 Likes
25

Happened to me today:

The repository ‘http://apt.insync.io/neon noble Release’ does not have a Release file.
N: Updating from such a repository can’t be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

Don’t know what to do. Any idea?

26

Hello! Please change noble to ubuntu :slight_smile:

Thank you!

27

Hi Mia,

It didn’t work since it coudn’t reach the IP address.

Err:15 http://apt.insync.io/neon ubuntu Release
404 Not Found [IP: 84.17.38.232 80]
Reading package lists… Done
E: The repository ‘http://apt.insync.io/neon ubuntu Release’ does not have a Release file.

28

Hi @Zamri_M_S

So sorry! I sent you the incorrect instructions. Please change neon to ubuntu, and retain noble. So it should look like http://apt.insync.io/ubuntu noble instead.

Thank you!

29

It works.

Thanks @mia

1 Like
30

Happy to hear this. Thank you and happy syncing!

1 Like
31

As of today same problem…

bigbob@passerelle:~$ sudo rndc flush && dig A apt.insync.io

; <<>> DiG 9.18.30-0ubuntu0.20.04.2sav0-Ubuntu <<>> A apt.insync.io
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 7186
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
; COOKIE: e847dde12ae033d40100000068977ba426f6f02799c3ed65 (good)
;; QUESTION SECTION:
;apt.insync.io.			IN	A

;; AUTHORITY SECTION:
io.			3465	IN	SOA	a0.nic.io. hostmaster.donuts.email. 1754757500 7200 900 1209600 3600

;; Query time: 135 msec
;; SERVER: 192.168.28.1#53(192.168.28.1) (UDP)
;; WHEN: Sat Aug 09 18:47:32 CEST 2025
;; MSG SIZE  rcvd: 140

bigbob@passerelle:~$ host apt.insync.io
Host apt.insync.io not found: 3(NXDOMAIN)
bigbob@passerelle:~$

Look like the domain expire every year and all related hostname’s doesn’t work anymore…

Is this possible you FIX in a way that this domain name auto-renew and don’t break your customers using related hostname’s ?

3 Likes
32

Same problem here

Failed to fetch http://apt.insync.io/ubuntu/dists/noble/InRelease Could not resolve ‘apt.insync.io’

1 Like
33

Same problem here (OpenSuse Tumbleweed):

The installation source ‘insync repo’ is invalid.

[insync|http://yum.insync.io/opensuse-tumbleweed/rolling/] Retrieval of metadata from repository failed.

History:

Error code: Connection failed Curl error (6)

Error message: Could not resolve host: yum.insync.io

34

Same problem here:

Error message: Could not resolve host: yum.insync.io

36

We sincerely apologize for the trouble! I have escalated this issue to our Linux Team and will let you know as soon as it has been resolved.

37

Hello!
Old thread but it is the same problem again. Checking WHOIS, the domain expired on August 8th, and was not (at this time I’m writing) renewed. This seems like a basic mistake, with great consequences…

Best solution is to ignore this repo for a few days when updating, and wait for domain restoration soon, which will fix it.

I’m betting this was a honest mistake, but as it was the second time this happens, I’m getting a little worried.

1 Like
38

Hello! We’ve resolved the issue and it shouldn’t happen again. The fix should take effect within 24 hours. Please let me know if it persists after that.