Seven months down the line… and InSync has deleted my files automatically many times. I’ve raised this issue with Mia from the support team several times (whenever it happened), and shared my logs. I’m frustrated that I have no way of controlling this, or of finding out why it happens.
- In February 2020, one of my .tex files was lost (hard deleted) on Linux Mint.
- On 8 March 2020, I removed a large folder from my root directory on the Google Drive web app, which was also displayed in a child directory. I did not remove the folder from the child directory in that process, but InSync deleted the folder from the child directory as well.
- On 1 April 2020, InSync tried to upload my PDF on Windows, but it was 0 bytes. It got lost when I tried to sort it out.
- On 24 April 2020, an .xlsm file was duplicated in Google Drive when I edited it several times on Windows, instead of keeping the edits in the version history. I wasn’t sure why that happened.
- On 13 May 2020, I moved six folders to a child folder in the Google Drive web app, and InSync deleted four of them.
- On 14 May 2020, I decided to upgrade from version 1.x to version 3 on Linux Mint, as my trial Teams subscription that I initiated didn’t seem to be reflecting in the app. The new app merge process wasn’t user-friendly enough, as instead of checking my directory, I ended up downloading my entire drive again. I messaged Mia about a problem I had with InSync duplicating my photos in two of my folders—I unsynced the two folders, as everything else was fine. Even though 166GB took me two days to download, Mia advised me to delete it and try the merge process again.
- Today, 19 May 2020, InSync has now deleted the photos I had in those two folders I mentioned above. I found this disappointing. Also, it deleted folders after I moved them on my Linux Mint machine yesterday. I’ve been spending the whole of today looking through the Activity Pane, trying to figure out which of my files should be restored.
I’m finding it tiresome to keep track of when InSync will decide to delete some of my files, to restore them. Today was the final straw. I’m going to switch over to using Dropbox.