What do I have to do to get the support staff to respond to my emails or join me in online support? Five days later I asked a question and I did not get an answer.
I purchased a license via paypal, but I made a mistake and got this license for one email, but I need to use it for another. I have not yet associated this license with the Isync client. Can someone help me?
Hi there, I was able to reply via email two days ago, I resent my reply today as well. But your license should have been transferred accordingly.
Jaduenas:
Can you help me? I have a similar problem!
never mind… too late.
Did you purchase using a wrong email? Can you let me know your invoice number or your paypal receipt number so I can track down your purchase?
Thank you Jaduenas, but Mara from Insync helped me.
P.S. please add some sort of Issue tracking system on your support@insynchq.com, so that each customer request will be assigned with a specific ticket number