Insync Crashing on El Capitan

[sman591]

Same here, OS X 10.11 El Capitan

[Nauman_Maan]

Can we have an update on this please when it will be fixed?

[varnent]

Same problem here. Any updates?

[jimperio]

Hello everyone, we are now just doing final testing on a fix for this issue. It will be included in the next version of Insync, which will be available here on the forums by tomorrow at the latest. Thank you all for the reports!

[Jason_Daemon]

The new versions still does not launch for me. I removed the old version and deleted the insync directory from Application Support. I get the following console message:

6/18/15 9:17:06.635 AM Insync[7543]: objc[7543]: Class WebAnimationController is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy and /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit. One of the two will be used. Which one is undefined.
6/18/15 9:17:06.823 AM Insync[7543]: Insync Error

And the typical ‘Insync Error’ error.

[jimperio]

@Jason_Daemon Could you try running Insync via Terminal so that we can inspect the exact error message? That is, open Terminal, paste in the following, and press Enter:

/Applications/Insync.app/Contents/MacOS/Insync

Thanks!

Could the others running El Capitan also try the new version to see whether it now works? Thank you very much.

[Jason_Daemon]

Jasons-Mac-Pro:~ jason$ /Applications/Insync.app/Contents/MacOS/Insync
objc[11967]: Class WebAnimationController is implemented in both /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitLegacy and /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit. One of the two will be used. Which one is undefined.
Traceback (most recent call last):
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 43, in
_run()
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 38, in _run
exec(compile(source, path, ‘exec’), globals(), globals())
File “/Applications/Insync.app/Contents/Resources/boot.py”, line 1, in
import main
File “main.pyo”, line 23, in
File “isyncd/mac/controller.pyo”, line 18, in
File “isyncd/mac/platform_impl.pyo”, line 13, in
ImportError: cannot import name LSSharedFileListCopySnapshot
2015-06-19 12:11:14.524 Insync[11967:4837632] Insync Error

[Jason_Daemon]

Just installed the recent 1.2.13.35166 build and all is well! Thank you!

[jimperio]

@Jason_Daemon Glad to hear it!

[Jielun_Cai]

works well, thank you.

[eloy]

I’m just finish to install the latest version of the el capitan, and download the Insync from the site (version: 1.2.13.35166) but when i try to add my account the app crash. Here is the log (changed ids and email for ??):

INFO     2015-06-27 14:31:32,876 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,879 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,916 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,921 [controller:checkBundle:237] Starting bundle check
INFO     2015-06-27 14:31:32,925 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,928 [ipclistener:getDaemonConnection:159] Daemon is not alive, retrying after 1 second.
INFO     2015-06-27 14:31:32,928 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:32,933 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
INFO     2015-06-27 14:31:32,937 [ipclistener:getDaemonConnection:159] Daemon is not alive, retrying after 1 second.
INFO     2015-06-27 14:31:33,933 [ipclistener:install_daemon:99] Starting FS Events Daemon
INFO     2015-06-27 14:31:33,934 [ipclistener:install_daemon:104] Daemon versions: 1.8(plist) and 1.8(app)
WARNING  2015-06-27 14:31:37,091 [_util:execute_apple_script:141] Error while executing 'tell application "Finder" to inject InsyncPlugin': '29:48: execution error: Finder got an error: A privilege violation occurred. (-10004)\n'
INFO     2015-06-27 14:31:37,095 [controller:starterMethods:228] Done start client
INFO     2015-06-27 14:32:39,050 [_updater:_run:113] No updater available.
INFO     2015-06-27 14:32:49,429 [gdsyncer:setup_new_account:169] Setting up GDUser(id=u'????', email=u'????', name=u'?????').
INFO     2015-06-27 14:32:50,723 [gdworks:__init_files:93] Initializing list of files.
INFO     2015-06-27 14:32:51,886 [gdworks:_update_file:1727] Insync Receipt received for u'?????'.
Fatal Python error: Segmentation fault

Current thread 0xb2dbb000:
  File "isyncd/mac/platform_impl.pyo", line 231 in _add_shortcut_item
  File "isyncd/mac/platform_impl.pyo", line 154 in add_shortcut_item
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb29b9000:
  File "isyncd/mac/_util.pyo", line 66 in callAndReturn
  File "isyncd/mac/_util.pyo", line 74 in exec_in_main_thread
  File "isyncd/mac/_util.pyo", line 79 in wrapper
  File "isyncd/mac/_folder_icons.pyo", line 60 in __process
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb25b7000:
  File "threading.pyo", line 340 in wait
  File "Queue.pyo", line 168 in get
  File "isyncd/mac/_icon_badging.pyo", line 50 in refresh_finder
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1b29000:
  File "isyncd/mac/ipclistener.pyo", line 90 in startServer
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1727000:
  File "SocketServer.pyo", line 155 in _eintr_retry
  File "SocketServer.pyo", line 236 in serve_forever
  File "isyncd/mac/ipclistener.pyo", line 408 in __serve
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb1325000:
  File "threading.pyo", line 340 in wait
  File "Queue.pyo", line 168 in get
  File "isyncd/mac/fswatcher.pyo", line 131 in _collect
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb0f23000:
  File "isyncd/mac/fswatcher.pyo", line 101 in _process
  File "isyncd/mac/_util.pyo", line 32 in wrapper
  File "threading.pyo", line 763 in run
  File "threading.pyo", line 810 in __bootstrap_inner
  File "threading.pyo", line 783 in __bootstrap

Thread 0xb061b000:
  File "isyncd/mac/_util.pyo", line 66 in callAndReturn
  File "isyncd/mac/_util.pyo", line 74 in exec_in_main_thread
  File "isyncd/mac/_util.pyo", line 79 in wrapper
  File "ideskui/htmlui.pyo", line 32 in call_js
  File "ideskui/appui.pyo", line 407 in __update_account
  File "ideskui/appui.pyo", line 333 in __on_account_added
  File "gevent/greenlet.pyo", line 390 in run

Thread 0xa1867214:
  File "main.pyo", line 44 in main
  File "/Applications/Insync.app/Contents/Resources/boot.py", line 3 in <module>
  File "/Applications/Insync.app/Contents/Resources/__boot__.py", line 38 in _run
  File "/Applications/Insync.app/Contents/Resources/__boot__.py", line 43 in <module>
Segmentation fault: 11

[jimperio]

@eloy Thanks for the report, we’ll also test with the latest El Capitan Developer Beta and update this thread ASAP.

[pabloambram]

Hey guys, any updates on this? I have this same issue with the same error message, also OSX El Capitan Beta 15A279b

Thanks

[jimperio]

@pabloambram Are you using the latest Insync version from www.insynchq.com/downloads?

[pabloambram]

Thanks, I wasn’t using the latest version. It now appears to work fine.
Best

[sebafdez]

same here, i upgrade to OS X “el capitan” and the app is crashing

[jimperio]

@sebafdez If you’re already using the latest version of Insync and it’s still crashing, could you kindly send the crash log to support@insynchq.com? Thank you.

[Paul_Miller]

I installed El Capitan on Tuesday and Insync crashed. Downloaded the latest version for Mac, replaced the previous version without removing settings and all is well. It kept all of my settings.
Thanks

[jaduenas]

If anyone is still having a problem with El Capitan kindly help us test the newest versin and see if this resolves it

New Insync version: 1.3.3

This release includes fixes for El Capitan, some duplication and deletion issues, among others. Release notes: Fixed duplication issue when a file's name has changed by case only (e.g. 'hello' to 'Hello'). When unsyncing a local file that has changes, the changes are uploaded first before deleting it locally. Disabled the stripping of trailing periods for platforms that support it. Fixed uploading of files with backslashes. (Mac) Added context menu and badging for El Capitan. (Linux) Fixe…

[Matt_Lathrop]

Hi,
I have 1.3.3 and El Capitan but there “Add to Insync” menu item is still not there. IS there a workaround for manually adding a file not in the main insync directory to google drive?