@mblanco2000 Are you syncing a lot of files, ~100k? This could be a case of Insync taking a while during the initial sync. Please try letting it run and continue its processing.
Please also check if there are entries in the “Actions required” and “Errors” sections.
Lastly if your other files have already been downloaded but not your Excel files please send your logs to support@insynchq.com for investigation: How to find the log files. You can compress them before sending to save space.