Tray icon is visible
-
Click on the in your tray menu.
-
Click on the ellipsis to show the support center directory
-
Go to
support
and click onlocate logs
- We’ll need thelogs.db
andout.txt
files for investigation
Tray icon is not visible
The following directories contain logs.db
and out.txt
:
Windows
%appdata%\Insync
You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.
Mac
~/Library/Application Support/Insync
You can copy this path and paste it into Finder’s Go -> Go to Folder… (Shift + ⌘ + G).
Linux
~/.config/Insync
Most file managers support copying this path and pasting it into their location bar.
Note
The logs can be compressed before sending to save space.