How to find the log files

[Insync]

Tray icon is visible

1. Click on the in your tray menu.

2. Click on the ellipsis to show the support center directory

   

3. Go to support and click on locate logs - We’ll need the logs.db and out.txt files for investigation

   

Tray icon is not visible

The following directories contain logs.db and out.txt:

Windows

%appdata%\Insync

You can copy and paste this path directly into Explorer’s address bar, and it will automatically open the folder containing the logs.

Mac

~/Library/Application Support/Insync

You can copy this path and paste it into Finder’s Go → Go to Folder… (Shift + ⌘ + G).

Linux

~/.config/Insync

Most file managers support copying this path and pasting it into their location bar.

Note

The logs can be compressed before sending to save space.