Hi @JL_Fitzpatrick,
I’ve replied to your email. For others’ reference:
- It would be hard to pinpoint a single cause for issues with syncing as it depends case-to-case (wrong setup, antivirus issues, database corruption, etc). Best thing to do would be to send your log files to support@insynchq.com for troubleshooting
- Although it’s best to wait for Support’s recommended action, a reasonable method to try would be to remove the affected account from the Insync app, then to add it again. This will take you through initial setup wherein you can choose the same (existing) Insync folder for that account