20.04 - Files/Folders being deleted randomly

Since installing this version I am randomly losing files and folders!

I go back to Google and restore the folder, then 2 mins later it is deleted again.

I have thousands of files here and have no way of knowing what is been lost or retained. what is going on, this is a serious BUG and needs attention immediately

2 Likes

Hi @layolayo,

Could you let me know what your OS and Insync versions are as well as if these deleted files are from Shared Drives?

Please also send your logs to support@insynchq.com with the link to this post and include the following files in the folder:

  • logs.db
  • out.txt
  • data folder
  • live folder

If these are too big for an attachment, feel free to send us a link so we can download these.

I’ve the same issue
Kubuntu 20.04, Windows 10 and Windows 7
sometimes, files disappear and I can’t find them even in trash
I’m very worried about this

Hi @Mauro_Miatello,

Could you specify which trash folder you look into-- is it on Google Drive, locally, or both? Furthermore, is it affecting Shared Drive/Sharepoint files?

Please also send your logs to support@insynchq.com (instructions can be found above) and include a link to this post. Thank you!

I’ve added Insync to a new linux client, then in Windows client I’ve found 1GB of data removed
I’m speaking of Google Drive, a folder Shared with me

I have the same problem on Onedrive client, at about 23:45 it sometimes randomly deletes files. I found them accidentaly in bin and have to restore them manually.
This is serious problem as I use Onedrive to do business stuff.
Ubuntu 20.04.2 in KDE NEON variant.

Hi @Tommy_CZ! My apologies for the huge trouble.

Could you please send your logs.db and out.txt files to support@insynchq.com with the link to this post? Those 2 files can be found by hovering on the 3 dots on the Insync app (upper right) > Help > Open log.

Please also include the full path of the deleted directory so we can check that in the logs. Thank you!