20.04 Insync GUI (version 3.7.7.50360) crashes

Bugs and issues Linux
#1

I’m on Pop!_OS 20.04 LTS. The insync daemon works fine and syncs files to the cloud but clicking on the taskbar icon to open the app window crashes both daemon and GUI.

[FIXED] InSync crashing when "open window app" is selected in tray button (Debian 11)
#2

This is a known bug that our engineers are checking out. In the meantime, please use v3.7.6 and let me know if it poses the same issues.

#3

Thanks, downgrading to v3.7.6 works.

#4

Please post a link to deb of 3.7.6 for Ubuntu 20.04
(I dont’t know how to downgrade otherwise).

1 Like
#5

@ryszard Here you go: New Insync version: 3.7.6

#6

Hello. I’m having the same exact issue on Pop OS 22.04. Is downgrading to 3.7.6 recommended for this Pop OS version as well? If so, do I do an uninstall of 3.7.7 (dpkg -r) followed by installation of 3.7.6, or will I need to do a purge (dpkg -P) first? I’m new to both Linux and Insync, my apologies if my questions are too basic. Thank you!

#7

Same issue on elementary OS 6.1 (Ubuntu 20.04). For now, I can wait for a fix.

1 Like
#8

Hi @markafter!

No worries at all – we appreciate all kinds of questions from our users :two_hearts: You would only need to uninstall 3.7.7 then run the 3.7.6 build.

#9

Thank you for your patience, @watching_cat!

#10

Uninstalling 3.7.7 and installing 3.7.6 works for me on elementary OS 6.1 (Ubuntu 20.04). This is maybe a stupid question but will Insync automatically upgrade back to 3.7.7 in the background? If so is there any way to stop it?

1 Like
#11

Hi @chuby57,

Not a stupid question at all! Insync will not auto-update on Linux. :slight_smile:

1 Like
#12

Hi Mia
Thanks for your reply. I realise now that Insync isn’t auto-updated as you say but it was listed to be updated with the manual system update. I issued the command sudo apt-mark hold insync which seems to block it. Can you inform us when the bug is fixed and I can issue the unhold command?
Thanks

#13

Hi @chuby57,

Yes, we will make sure to inform our users via these related Forums thread and through email once the fixes have been deployed. We appreciate your patience and understanding!

1 Like
#14

Hey all, please give these builds a try and let us know if the crashing issue persists:

Insync 3.7.8 for Linux users

#15

I tried 3.7.8 but it crashes.

#16

@spacem0nk3y Could you please send your logs.db and out.txt to support@insynchq.com with the link to this post?

Please also include the specific Insync build that you tried to install. Thank you!

#17

Have sent the logs to support@insynchq.com

1 Like
#18

Hi @spacem0nk3y

Can you run install ‘libgl1-mesa-dri’ package by running: ‘sudo apt-get install libgl1-mesa-dri’?
And send us the output?

Thanks!

#19

Reading package lists…
Building dependency tree…
Reading state information…
libgl1-mesa-dri is already the newest version (21.2.2-1ubuntu1pop0~1634226723~20.04~b715ae2).
libgl1-mesa-dri set to manually installed.
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.

#20

Hi @spacem0nk3y

Could you run ‘sudo apt update && sudo apt upgrade’? And list here the output?

Thanks!