20.04 Insync GUI (version 3.7.7.50360) crashes

[mia]

Hi @chuby57,

Not a stupid question at all! Insync will not auto-update on Linux.

[chuby57]

Hi Mia
Thanks for your reply. I realise now that Insync isn’t auto-updated as you say but it was listed to be updated with the manual system update. I issued the command sudo apt-mark hold insync which seems to block it. Can you inform us when the bug is fixed and I can issue the unhold command?
Thanks

[mia]

Hi @chuby57,

Yes, we will make sure to inform our users via these related Forums thread and through email once the fixes have been deployed. We appreciate your patience and understanding!

[mia]

Hey all, please give these builds a try and let us know if the crashing issue persists:

Insync 3.7.8 for Linux users

[spacem0nk3y]

I tried 3.7.8 but it crashes.

[mia]

@spacem0nk3y Could you please send your logs.db and out.txt to support@insynchq.com with the link to this post?

Please also include the specific Insync build that you tried to install. Thank you!

[spacem0nk3y]

Have sent the logs to support@insynchq.com

[Kurt_Ko]

Hi @spacem0nk3y

Can you run install ‘libgl1-mesa-dri’ package by running: ‘sudo apt-get install libgl1-mesa-dri’?
And send us the output?

Thanks!

[spacem0nk3y]

Reading package lists…
Building dependency tree…
Reading state information…
libgl1-mesa-dri is already the newest version (21.2.2-1ubuntu1pop0~1634226723~20.04~b715ae2).
libgl1-mesa-dri set to manually installed.
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.

[Kurt_Ko]

Hi @spacem0nk3y

Could you run ‘sudo apt update && sudo apt upgrade’? And list here the output?

Thanks!

[spacem0nk3y]

@Kurt_Ko

sudo apt update && sudo apt upgrade

$ sudo apt update && sudo apt upgrade

WARNING: apt does not have a stable CLI interface. Use with caution in scripts.

Reading package lists…

Building dependency tree…
Reading state information…
Calculating upgrade…
The following packages have been kept back:
atom insync
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.

[Kurt_Ko]

Hi @spacem0nk3y

Can you send us the output of:
‘find / -name “*_dri.so” 2>/dev/null"’

And do you have a discrete GPU? If yes, is it nvidia/radeon?

Thanks!

[spacem0nk3y]

The laptop has an nvidia GPU but it isn’t used for rendering. (https://support.system76.com/articles/graphics-switch-pop/)

$ lspci |grep -i ‘vga|3d’
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07)
01:00.0 3D controller: NVIDIA Corporation GP108M [GeForce MX150] (rev a1)

$ nvidia-smi
Thu Jun 16 16:19:54 2022
±----------------------------------------------------------------------------+
| NVIDIA-SMI 470.103.01 Driver Version: 470.103.01 CUDA Version: 11.4 |
|-------------------------------±---------------------±---------------------+
| GPU Name Persistence-M| Bus-Id Disp.A | Volatile Uncorr. ECC |
| Fan Temp Perf Pwr:Usage/Cap| Memory-Usage | GPU-Util Compute M. |
| | | MIG M. |
|===============================+======================+======================|
| 0 NVIDIA GeForce … Off | 00000000:01:00.0 Off | N/A |
| N/A 45C P0 N/A / N/A | 0MiB / 2002MiB | 0% Default |
| | | N/A |
±------------------------------±---------------------±---------------------+

±----------------------------------------------------------------------------+
| Processes: |
| GPU GI CI PID Type Process name GPU Memory |
| ID ID Usage |
|=============================================================================|
| No running processes found |
±----------------------------------------------------------------------------+

$ find / -name “*_dri.so” 2>/dev/null
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/i915_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/i965_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/iris_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/kms_swrast_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/nouveau_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/nouveau_vieux_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/r200_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/r300_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/r600_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/radeon_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/radeonsi_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/virtio_gpu_dri.so
/snap/minizinc/490/usr/lib/x86_64-linux-gnu/dri/vmwgfx_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/i915_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/i965_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/iris_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/kms_swrast_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/nouveau_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/nouveau_vieux_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/r200_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/r300_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/r600_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/radeon_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/radeonsi_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/virtio_gpu_dri.so
/snap/minizinc/483/usr/lib/x86_64-linux-gnu/dri/vmwgfx_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/i915_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/i965_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/iris_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/kms_swrast_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/nouveau_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/nouveau_vieux_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/r200_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/r300_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/r600_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/radeon_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/radeonsi_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/virtio_gpu_dri.so
/snap/gnome-3-28-1804/145/usr/lib/x86_64-linux-gnu/dri/vmwgfx_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/i915_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/i965_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/iris_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/kms_swrast_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/nouveau_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/nouveau_vieux_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/r200_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/r300_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/r600_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/radeon_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/radeonsi_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/virtio_gpu_dri.so
/snap/gnome-3-28-1804/161/usr/lib/x86_64-linux-gnu/dri/vmwgfx_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/crocus_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/zink_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/libgallium_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/i830_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/r200_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/vmwgfx_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/iris_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/r300_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/i915_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/swrast_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/radeon_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/i965_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/virtio_gpu_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/radeonsi_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/nouveau_vieux_dri.
so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/nouveau_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/r600_dri.so
/home/shoibalc/.local/share/flatpak/runtime/org.freedesktop.Platform.GL.default/x86_64/21.08/ebb00f0466df3c79a909d3157d95dcd80e9183f29ae50c45a0223cf8f8c29124/files/lib/dri/kms_swrast_dri.so
/usr/lib/i386-linux-gnu/dri/r300_dri.so
/usr/lib/i386-linux-gnu/dri/virtio_gpu_dri.so
/usr/lib/i386-linux-gnu/dri/iris_dri.so
/usr/lib/i386-linux-gnu/dri/swrast_dri.so
/usr/lib/i386-linux-gnu/dri/i965_dri.so
/usr/lib/i386-linux-gnu/dri/radeon_dri.so
/usr/lib/i386-linux-gnu/dri/nouveau_dri.so
/usr/lib/i386-linux-gnu/dri/nouveau_vieux_dri.so
/usr/lib/i386-linux-gnu/dri/r600_dri.so
/usr/lib/i386-linux-gnu/dri/radeonsi_dri.so
/usr/lib/i386-linux-gnu/dri/kms_swrast_dri.so
/usr/lib/i386-linux-gnu/dri/i915_dri.so
/usr/lib/i386-linux-gnu/dri/r200_dri.so
/usr/lib/i386-linux-gnu/dri/vmwgfx_dri.so
/usr/lib/i386-linux-gnu/dri/i830_dri.so
/usr/lib/i386-linux-gnu/dri/zink_dri.so
/usr/lib/x86_64-linux-gnu/dri/r300_dri.so
/usr/lib/x86_64-linux-gnu/dri/virtio_gpu_dri.so
/usr/lib/x86_64-linux-gnu/dri/iris_dri.so
/usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
/usr/lib/x86_64-linux-gnu/dri/i965_dri.so
/usr/lib/x86_64-linux-gnu/dri/radeon_dri.so
/usr/lib/x86_64-linux-gnu/dri/nouveau_dri.so
/usr/lib/x86_64-linux-gnu/dri/nouveau_vieux_dri.so
/usr/lib/x86_64-linux-gnu/dri/r600_dri.so
/usr/lib/x86_64-linux-gnu/dri/radeonsi_dri.so
/usr/lib/x86_64-linux-gnu/dri/kms_swrast_dri.so
/usr/lib/x86_64-linux-gnu/dri/i915_dri.so
/usr/lib/x86_64-linux-gnu/dri/r200_dri.so
/usr/lib/x86_64-linux-gnu/dri/vmwgfx_dri.so
/usr/lib/x86_64-linux-gnu/dri/i830_dri.so
/usr/lib/x86_64-linux-gnu/dri/zink_dri.so

[mia]

Hi! For those experiencing crashing issues on Ubuntu, please do try this build and let us know the results:

New Insync version: 3.7.9

Release notes: Linux: Fix startup crash on PopOS/Ubuntu/ElementaryOS Disable onboarding Skip step if files are not loaded yet Windows 7 and later macOS 10.13 (High Sierra and later) Ubuntu (16.04 Xenial) , (18.04 Bionic) , (20.04 Focal) & (22.04 Jammy) Linux Mint (18.x) , (19.x) & (20.x) Debian (8 Jessie) , (9 Stretch) & (10 Buster) Fedora (27) , (28) , (29) , (30) & (36)

[spacem0nk3y]

3.7.9 works great. Thanks a lot to you and the developers!

[mia]

Thank you for the wonderful news, @spacem0nk3y!

[markafter]

The 3.7.9 release works for me as well; no crashes when starting the GUI. Thank you!

[watching_cat]

3.7.9 works for me too. Thank you!

[mia]

We appreciate your feedback as well, @markafter @watching_cat!