Actual files not synced because they are seen as symlinks

Bugs and issues Windows
#1

Hi guys, I went through the issues but can’t find a solution for my problem.

I am running InSync v3.7.12.50395 on Win 11. Some of my folders are not syncing because some files/folders are identified by InSync as symlinks, while they are actual files.

I have copied the content of one folder to a new folder and the new folder synced without any problem. I tried the same with a much larger folder but many of the files and subfolders are not syncing because of this issue. I have used “ls -al” in bash to lisst the files, but there are no indication that they are marked as symlinks.

Any ideas on how to fix?

Regards
Gert

#2

Hey @gertbza!

So sorry for the trouble. Could you shoot me an email at support@insynchq.com with the following:

  • Screenshot of the files being seen as symlinks on your File Explorer
  • Screenshot of the error message on Insync, if there are any

Please include a link to this post for easy reference. Thank you!

#3