After upgrade from 1.4.9 to 1.5.1, Insync fails to start

jonw · September 26, 2018, 2:12am

The 1.5.2.x version gives me the same error in out.txt as the 1.5.1.x version with one addition:

Unrecognized OpenGL version

Here’s what it stored in out.txt when I try and start Insync.

libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast
Unrecognized OpenGL version

Reverting back to the old version.

Goldman60 · September 26, 2018, 6:25am

I’ve got the same issue with the most recent 1.5.2 on Ubuntu 18.04. I’m running in a VirtualBox environment with guest utils installed.

insync start --no-daemon
INFO     2018-09-25 23:21:27,626 [__main__insync__:main:105] insync version: 1.5.1.37344
INFO     2018-09-25 23:21:27,629 [__main__insync__:main:106] client created <ideskmain.client.Client object at 0x7f90af3ea610>
INFO     2018-09-25 23:21:27,630 [unix_socket_server_portable:start:49] unix socket server thread start
INFO     2018-09-25 23:21:27,631 [__main__insync__:main:114] starting client
INFO     2018-09-25 23:21:27,642 [fswatch:_start:532] LinuxFSWatcher._start
INFO     2018-09-25 23:21:27,644 [fswatch:_pull_loop:267] Inotify loop enter
libpng warning: iCCP: known incorrect sRGB profile
OpenGL Warning: glXCreatePbuffer not implemented by Chromium
[1629:1699:0925/232127.757982:ERROR:gl_surface_glx_qt.cpp(186)] glXCreatePbuffer failed.
Received signal 11 SEGV_MAPERR 000000000000
#0 0x7f90b2d8c95f <unknown>
#1 0x7f90b17be85d <unknown>
#2 0x7f90b2d8ce6e <unknown>
#3 0x7f90eac68890 <unknown>
#4 0x7f90b182008d <unknown>
#5 0x7f90b180b828 <unknown>
#6 0x7f90b38c8add <unknown>
#7 0x7f90b1b0f411 <unknown>
#8 0x7f90b1b10c05 <unknown>
#9 0x7f90b3d7eea7 <unknown>
#10 0x7f90b55b5c65 <unknown>
#11 0x7f90b2df5315 <unknown>
#12 0x7f90b2df06b0 <unknown>
#13 0x7f90eac5d6db start_thread
#14 0x7f90e9fc488f clone
  r8: 0000000000000000  r9: 0000000000000000 r10: 00007f90cc000b00 r11: 0000000000000000
 r12: 00007f9077ffe710 r13: 00007f9077ffe9e0 r14: 00007f90b181ffe0 r15: 00007f9077ffe8d0
  di: 0000000000000000  si: 0000558bb2441bb0  bp: 00007f9077ffe6f0  bx: 00007f90cc0062d0
  dx: 0000000000000021  ax: 00007f90b7ec0ad0  cx: 00007f9077ffe530  sp: 00007f9077ffe530
  ip: 00007f90b182008d efl: 0000000000010202 cgf: 002b000000000033 erf: 0000000000000004
 trp: 000000000000000e msk: 0000000000000000 cr2: 0000000000000000
[end of stack trace]
Calling _exit(1). Core file will not be generated.

and

sudo ldconfig -p | grep -i gl.so
libwayland-egl.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libwayland-egl.so.1
libcogl.so.20 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libcogl.so.20
libQt5OpenGL.so.5 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libQt5OpenGL.so.5
libGL.so.1 (libc6,x86-64) => /usr/lib/virtualbox/additions/libGL.so.1
libGL.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libGL.so.1
libGL.so (libc6,x86-64) => /usr/lib/virtualbox/additions/libGL.so
libEGL.so.1 (libc6,x86-64) => /usr/lib/virtualbox/additions/libEGL.so.1
libEGL.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libEGL.so.1
libEGL.so (libc6,x86-64) => /usr/lib/virtualbox/additions/libEGL.so

jonw · September 26, 2018, 5:03pm

Found this in dmesg output after the latest update would not start.

[ 3851.267688] insync[6708]: segfault at caf0 ip 000000000000caf0 sp 00007fff425e6278 error 14 in insync[400000+2e5000]

ByteOnCS · October 6, 2018, 9:59am

I’m still using Insync 1.4.9, has anyone from Insync got any updates on this issue?

jonw · October 8, 2018, 1:32am

Same here. Stuck on 1.4.9.

mia · October 9, 2018, 12:02pm

Hi guys! Can you please run 1.5.2 and let me know if the issue persists? You can find the build on our downloads page here: https://www.insynchq.com/downloads

Thanks!

Marco_Antonucci · October 9, 2018, 1:08pm

For me, version 1.5.2, solved the issue! Thanks!

anarcode · October 10, 2018, 6:40pm

$ insync-headless -v
1.5.2.37346

I’m having the same problem and maybe the memory usage is related because I found the following in logs.

[61422764.154368] Out of memory in UB 5858: OOM killed process 31759 (insync) score 0 vm:3844488kB, rss:2839248kB, swap:0kB

Once restarted, it works fine but the process memory usage increases at a rate of amount 10MB/sec and the kernel kills it.

I also noticed that if I have 7 items in the queue, only 1 will sync until I quit. When I start it up again, another item will sync and I have to continue quitting and starting for each item.

mia · October 11, 2018, 11:14am

Hi @anarcode,

Sorry for the trouble! Could you send your log files to support@insynchq.com with the link to this post?

CyanBlob · October 11, 2018, 1:40pm

Neither Insync 15.2 nor 15.3 will start for me on an Ubuntu 18.04 VM (Windows host, intel integrated graphics), so the issue definitely isn’t specific to nvidia drivers. Here’s the output of insync start --no-daemon:
INFO 2018-10-11 07:50:55,776 [main__insync:main:105] insync version: 1.5.3.37354
INFO 2018-10-11 07:50:55,778 [main__insync:main:106] client created <ideskmain.client.Client object at 0x7f04bf47f510>
INFO 2018-10-11 07:50:55,779 [unix_socket_server_portable:start:49] unix socket server thread start
INFO 2018-10-11 07:50:55,780 [main__insync:main:114] starting client
INFO 2018-10-11 07:50:55,788 [fswatch:_start:532] LinuxFSWatcher._start
INFO 2018-10-11 07:50:55,790 [fswatch:_pull_loop:267] Inotify loop enter
OpenGL Warning: glXCreatePbuffer not implemented by Chromium
[22297:22356:1011/075055.967530:ERROR:gl_surface_glx_qt.cpp(186)] glXCreatePbuffer failed.
Received signal 11 SEGV_MAPERR 000000000000
#0 0x7f04c2d8c95f
#1 0x7f04c17be85d
#2 0x7f04c2d8ce6e
#3 0x7f04eb9bc890
#4 0x7f04c182008d
#5 0x7f04c180b828
#6 0x7f04c38c8add
#7 0x7f04c1b0f411
#8 0x7f04c1b10c05
#9 0x7f04c3d7eea7
#10 0x7f04c55b5c65
#11 0x7f04c2df5315
#12 0x7f04c2df06b0
#13 0x7f04eb9b16db start_thread
#14 0x7f04ead1888f clone
r8: 0000000000000000 r9: 0000000000000000 r10: 00007f0434000800 r11: 0000000000000000
r12: 00007f0472ffc710 r13: 00007f0472ffc9e0 r14: 00007f04c181ffe0 r15: 00007f0472ffc8d0
di: 0000000000000000 si: 000056504dbfef10 bp: 00007f0472ffc6f0 bx: 00007f0434006090
dx: 0000000000000021 ax: 00007f04c7ec0ad0 cx: 00007f0472ffc530 sp: 00007f0472ffc530
ip: 00007f04c182008d efl: 0000000000010202 cgf: 002b000000000033 erf: 0000000000000004
trp: 000000000000000e msk: 0000000000000000 cr2: 0000000000000000
[end of stack trace]
Calling _exit(1). Core file will not be generated.

jonw · October 12, 2018, 12:44am

I have and had to roll back to 1.4.9. Sent the output.txt file and other data to support. Any news yet?

jonw · October 12, 2018, 4:39pm

libwayland-egl.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libwayland-egl.so.1
libcogl.so.20 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libcogl.so.20
libGL.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libGL.so.1
libEGL.so.1 (libc6,x86-64) => /usr/lib/x86_64-linux-gnu/libEGL.so.1

Here’s mine.

Siamak · October 12, 2018, 5:24pm

I have the same problem in Windows version

Thanks

jonw · October 15, 2018, 3:08pm

I tried the current release 1.5.2x and the daemon still fails to start. Here’s the output.

jon@condor:~
502= insync start --no-daemon
libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: r600_dri.so
libGL error: driver pointer missing
libGL error: failed to load driver: r600
libGL error: unable to load driver: swrast_dri.so
libGL error: failed to load driver: swrast
Unrecognized OpenGL version
Unrecognized OpenGL version
Segmentation fault (core dumped)

Reverted back to 1.4.9.

Richard_Blum · October 17, 2018, 1:55pm

Sorry it took so long, but I can’t really remove those packages because way too many other packages have them as dependencies. 1.5.2 still doesn’t work for me.

jonw · November 4, 2018, 4:10pm

I ran sudo apt purge insync and installed 1.5.4 and it started with no errors. Don’t know why but I’m good.

mia · November 6, 2018, 5:37am

Thanks for the update, @jonw Just shoot us a message for any app issues moving forward. Have a great week ahead!

Rafael_Grisotto · December 18, 2018, 4:55am

I had the same problem:

insync start --no-daemon
Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
INFO 2018-12-17 20:57:04,386 [main__insync:main:105] insync version: 1.5.5.37368
INFO 2018-12-17 20:57:04,389 [main__insync:main:106] client created <ideskmain.client.Client object at 0x7fbc806b68d0>
INFO 2018-12-17 20:57:04,390 [unix_socket_server_portable:start:49] unix socket server thread start
INFO 2018-12-17 20:57:04,391 [main__insync:main:114] starting client
INFO 2018-12-17 20:57:04,405 [fswatch:_start:532] LinuxFSWatcher._start
INFO 2018-12-17 20:57:04,408 [fswatch:_pull_loop:267] Inotify loop enter
Received signal 11 SEGV_MAPERR 000000000108
#0 0x7fbc863f4c1f
#1 0x7fbc84e1da9d
#2 0x7fbc863f512e
#3 0x7fbcac5c16b0
#4 0x7fbc9f859b24
#5 0x7fbc9f85ada8
#6 0x7fbcaa503dd4 glXCreatePbuffer
#7 0x7fbc84e80c89
#8 0x7fbc84e6ba08
#9 0x7fbc86f3a45d
#10 0x7fbc85175f11
#11 0x7fbc85177705
#12 0x7fbc873f0857
#13 0x7fbc88c0a795
#14 0x7fbc8645d5d5
#15 0x7fbc86458970
#16 0x7fbcac5b6fa3 start_thread
#17 0x7fbcac13c88f clone
r8: 0000000000000000 r9: 0000000000000001 r10: 0000000000000006 r11: 0000000000000206
r12: 000055afca8c0da0 r13: 000055afcaa58eb0 r14: 000000000000000b r15: 000055afca8f6bd0
di: 000055afca8c0da0 si: 0000000000000000 bp: 000055afca8c0da0 bx: 0000000000000000
dx: 0000000000008041 ax: ffffffffffffff50 cx: 0000000000000000 sp: 00007fbc297f9480
ip: 00007fbc9f859b24 efl: 0000000000010202 cgf: 002b000000000033 erf: 0000000000000004
trp: 000000000000000e msk: 0000000000000000 cr2: 0000000000000108
[end of stack trace]
Calling _exit(1). Core file will not be generated.

Rafael_Grisotto · December 18, 2018, 7:39pm

This version works for me: New Insync version: 1.5.2 (Linux only)

J_Dalton_Humpf · September 9, 2019, 3:19pm

I am having the same issue with 1.5.7
Insync headless will not autostart