App fails to open on Linux Mint 3.9.6.60027

Bugs and issues
1

Hello!
I noticed that the tray icon for InSync is red, usually it means I have to re-login to my Google account.
However, now when I click the tray icon, the app apears to be crashing.

OS: Linux Mint 21.3 x86_64
Kernel: 6.2.0-36-generic

$ insync version
3.9.6.60027

The forum does not let me upload logs.db, out.txt and settings.db files

Running insync start --no-daemon:

...
ERROR    2025-05-19 10:39:53,055 [workbase:__run:257] While running ModifyCloudGDReg(synced_id=87357)
Traceback (most recent call last):
  File "idesksync/oauth2client.py", line 332, in __refresh
  File "idesknet/httpclient.py", line 190, in request
idesknet.httpclient.HTTPResponseError: (<HTTPStatus.UNAUTHORIZED: 401>, b'{\n  "error": "invalid_client",\n  "error_description": "Unauthorized"\n}')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "idesksync/workbase.py", line 246, in __run
  File "ideskgd/gdsync.py", line 521, in _do
  File "idesksync/syncwork.py", line 3812, in _do
  File "ideskgd/gdcloud.py", line 169, in get_file
  File "ideskgd/gdclient.py", line 600, in get_file
  File "ideskgd/gdclient.py", line 337, in request_resource
  File "idesksync/cloudclient.py", line 99, in _request
  File "idesksync/oauth2client.py", line 235, in get_token
  File "idesksync/cloudwork.py", line 293, in _do
  File "idesksync/cloudwork.py", line 392, in _setup_bases
  File "ideskgd/gdcloud.py", line 108, in get_backup_root
  File "ideskgd/gdclient.py", line 371, in __list_files
  File "ideskgd/gdclient.py", line 337, in request_resource
  File "idesksync/cloudclient.py", line 99, in _request
  File "idesksync/oauth2client.py", line 235, in get_token
  File "idesksync/oauth2client.py", line 271, in __refresher
  File "idesksync/oauth2client.py", line 352, in __refresh
idesksync.clouderrs.InvalidToken
INFO     2025-05-19 10:39:53,056 [cloudwork:prompt_reauthenticate:1013] Prompting reauthentication because of error InvalidToken()
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::DefaultSwapBehavior, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile  QSurfaceFormat::NoProfile) 
Fatal Python error: Aborted

Thread 0x00007f4ba0ff9640 (most recent call first):
  File "concurrent/futures/thread.py", line 81 in _worker
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4b82ffd640 (most recent call first):
  File "threading.py", line 312 in wait
  File "concurrent/futures/_base.py", line 441 in result
  File "idesksync/shellwork.py", line 154 in get_update
  File "ideskheadless/unix_socket_server.py", line 204 in _handle_shell_updates
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4b837fe640 (most recent call first):
  File "selectors.py", line 416 in select
  File "socketserver.py", line 232 in serve_forever
  File "ideskheadless/unix_socket_server.py", line 146 in __serve
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4ba17fa640 (most recent call first):
  File "idesklinux/app.py", line 45 in _catch_mount_unmount_events
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4be37fe640 (most recent call first):
  File "ideskheadless/fswatcher.py", line 54 in _poll_devices
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4be3fff640 (most recent call first):
  File "threading.py", line 312 in wait
  File "queue.py", line 171 in get
  File "ideskheadless/fswatcher.py", line 195 in sync
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4bf0ffc640 (most recent call first):
  File "ideskheadless/inotify_manager.py", line 337 in _pull_loop
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4bf17fd640 (most recent call first):
  File "concurrent/futures/thread.py", line 81 in _worker
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4bf1ffe640 (most recent call first):
  File "concurrent/futures/thread.py", line 81 in _worker
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4bf27ff640 (most recent call first):
  File "ideskcore/mainlogs.py", line 218 in _prune_logs
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Thread 0x00007f4c02ffe640 (most recent call first):
  File "ideskdb/clientdb.py", line 249 in execute
  File "ideskdb/clientdb.py", line 409 in wrapper
  File "ideskdb/clientdb.py", line 470 in insert
  File "ideskcore/logsdb.py", line 86 in add
  File "ideskcore/mainlogs.py", line 212 in emit
  File "logging/__init__.py", line 952 in handle
  File "logging/__init__.py", line 1661 in callHandlers
  File "logging/__init__.py", line 1599 in handle
  File "logging/__init__.py", line 1589 in _log
  File "logging/__init__.py", line 1434 in debug
  File "logging/__init__.py", line 2107 in debug
  File "idesksync/syncwork.py", line 3505 in release_semaphore
  File "asyncio/events.py", line 80 in _run
  File "asyncio/base_events.py", line 1905 in _run_once
  File "asyncio/base_events.py", line 601 in run_forever
  File "ideskasync/coreloop.py", line 273 in run_loop
  File "threading.py", line 917 in run
  File "threading.py", line 980 in _bootstrap_inner
  File "threading.py", line 937 in _bootstrap

Current thread 0x00007f4c2b7b4000 (most recent call first):
  File "idesklinux/htmlui_impl.py", line 92 in show
  File "idesklinux/qtutil.py", line 55 in wrapper
  File "ideskui/htmlui.py", line 73 in show
  File "ideskcore/insync_core.py", line 108 in show_app_dialog
  File "ideskcore/insync_core.py", line 105 in on_tray_icon_click
  File "idesklinux/statusmenu_impl.py", line 46 in on_activation
  File "idesklinux/app.py", line 106 in start
  File "idesklinux/app.py", line 111 in run
  File "insynclinux/gui/cli.py", line 160 in start
  File "click/core.py", line 783 in invoke
  File "click/core.py", line 1434 in invoke
  File "click/core.py", line 1688 in invoke
  File "click/core.py", line 1078 in main
  File "click/core.py", line 1157 in __call__
  File "insynclinux/gui/insync.py", line 19 in <module>
Aborted (core dumped)
2

Hi @Roberts_Gotlaufs ! Could you run these commands on your terminal:

lsb_release -a
apt-cache policy insync

Please share the output here. Thanks!

3

Hello, here you go:

$ lsb_release -a
No LSB modules are available.
Distributor ID: Linuxmint
Description:    Linux Mint 21.3
Release:        21.3
Codename:       virginia

$  apt-cache policy insync
insync:
  Installed: 3.9.6.60027-focal
  Candidate: 3.9.6.60027-focal
  Version table:
 *** 3.9.6.60027-focal 500
        500 http://apt.insync.io/mint una/non-free amd64 Packages
        100 /var/lib/dpkg/status
4

Hi! Can you update your /etc/apt/sources.list.d/insync.list by replacing una with virginia? Then, run this command:

sudo apt update && sudo apt remove insync && sudo apt install insync

Insync should work as expected.

5

Thank you very much, that solved my problem.

Have a great day!

1 Like
6

Fantastic. Have a great day to you as well! :slight_smile: