Back and Restore Crashes When Selecting Folders to Backup


I am on MacOS 12.6. I have a Personal Sync & Backup licence. Insync version

When I try to configure my back by clicking the “Select Folders to Backup” button Insync crashes. This happens every time.

Hi @dhytsang,

Please do send your logs to after Insync crashes and include the following files in the folder:

  • logs.db
  • out.txt
  • data folder
  • live folder

If these are too big for an attachment, feel free to upload the files in the cloud and send us a shared link so we can download these.