Beginner questions: How to force scans/syncs? (Bug?)

#1

Hey, all!

First-time poster, long-time user here, these days using Inysnc with Linux Mint 21.2.

These are my issues:

  1. Insync struggles with scanning the entirety of my Google Drive. After repeated attempts, part of the folders I want to UPload are not registered AT ALL in the program; they are not synchronized, and they are not listed in-app. Is this a bug? What should I do?

  2. Usually, with past versions, this was fixable by rebooting the program until the sync “caught on”. …Now, honestly, this is taking ages, and I am getting tired. Is there no way to “force sync”, maybe via a hidden button, or via a Terminal command?

Thank you kindly for your help! Have been using Insync for a couple of years now, on a whole number of distros, and it’s been a great help, always. :slight_smile:

  • R
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#2

Hi @Rafe!

So sorry for the issues you’ve been dealing with! Here are a few questions for our investigation:

To note: “force sync” can be done by pausing + resuming the app, which it seems like you’ve already tried.

If the folders you’re syncing local-to-cloud are normal folders (not symlinks) and are being uploaded to the correct location, please do the following:

  1. Collect your logs.db and out.txt files from ~/.config/Insync.
  2. Send those to support@insynchq.com with the link to this post
  3. Include the name of the folders that you tried to upload

Thank you!

#3

Hey, Mia!

Thank you, and sorry for the late reply. Not sure why I didn’t respond earlier. - Ended up fixing the issue, or rather, the issue fixed itself: IIRC, it was a connectivity issue caused by Google Drive, which was a complete first for me.

Ever since then, Insync works like a charm on my Linux Mint, as it has done always. :slight_smile:

#4

No worries at all, and glad to hear it’s been working smoothly since then, @Rafe!

Will be closing this Forums thread if you don’t need anything else! Let me know :slight_smile: