Blank tray icon on Fedora 23 (Gnome 3.18)

[swindmill]

I just installed Insync via RPM on Fedora 23 and see the following in the notification/tray area of Gnome 3.18 instead of the Insync icon:

I can hover over and click on the “blank” area to the right of the “<” symbol to open Insync but this is obviously less than ideal.

In case it’s of any help in tracking down the source of the problem, it seems that the HipChat client for Linux has a similar problem as detailed here:

https://help.hipchat.com/forums/138883-suggestions-ideas/suggestions/4013212-linux-client-is-missing-notification-area-icon

Thanks in advance for any help you can provide.

[swindmill]

I came across this document:

(LINUX) How to solve the issue "tray icon is not showing"

Below are the common causes for the tray icon not showing. sni-qt is not installed. Try installing it then restart Insync. In some cases, when Insync is set to run at startup the tray icon is not shown. To confirm that Insync is running but there's no tray icon, run ps -ef | grep 'insync start'; if there's an output then Insync is running. In this case, try stopping then restarting Insync to see if the tray icon will show. Check if there's an entry in your crontab for Insync by running cront…

Unfortunately, installing the sni-qt package doesn’t seem to fix the issue for me.

[swindmill]

Another interesting observation:

I do see the icon in the notification tray upon the app launching the first time (automatically after the RPM installs).

If I quit the app and open it again, the icon is missing. The icon is also missing in every subsequent launch.

[fnkr]

+1

Screenshot with TopIcons enabled:

[jaduenas]

Tagging our engineer @lpugoy in this and he will get back to you

[alexmigf]

I have the same problem, this happen to me with F22 but that time i installer sni-qt and solve the issue, that’s not the case this time with F23.

[lpugoy]

@swindmill @fnkr @alexmigf Thanks for the report, we’ll take a look at this soon.

[lpugoy]

Please try these builds and let us know if they resolve your issue:
http://s.insynchq.com/test_builds/insync-1.3.3.36057-fc21.x86_64.rpm
http://s.insynchq.com/test_builds/insync-1.3.3.36057-fc21.i686.rpm

[swindmill]

This build seems to have fixed the issue. Thanks!

[marcusgama]

I have the same issue in openSUSE 13.2. Unfortunately, you don’t have a package to my distro, so I use the fc17 package. Anyway, with this package, insync works well but with no icon on systray (I’m using KDE Plasma 5). I have sni-qt installed and other no-plasma icons works well (dropbox, hp etc).