Up until the late spring of this year I have been syncing a Windows 2019 server with Insync. I was having issues with so I stopped it. I would like to just restart it, but I don’t know how it will change files on the server or Sharepoint. I assume that the newest file would win any conflict regardless of whether it is on the server or on the or on SharePoint.
Can someone please advise on how this would work?
Thank you
Doug
Hi @sf-admin,
Thank you for reaching out! I would recommend to start afresh on the Windows 2019 Server computer to avoid any trouble since you mentioned that you’ve had issues with it in the past.
If you need help on how to do that, just let me know and I’ll walk you through it. 
When you say, “Start afresh” does that mean to remove the files that are currently in the folders and on the server and start the sync? That was one of the options I was thinking about. If you could walk me through it, that would be great. Thank you
Hi @sf-admin! Good question!
I would suggest to fully uninstall Insync by following this guide. Then, you can reinstall from our downloads page: https://www.insynchq.com/downloads/windows
Before you reinstall, however, please create a new and empty folder as your base folder (sync location). Once done, you can follow the steps to setup a OneDrive account here. Step 3 mentions that you can assign a specific folder. Kindly read through the guides first before proceeding and let me know if you have any questions!
Thank you so much for that input. I have put off this project until the last week of December because all staff will be out of the office and if they do work, all work will be done in sharepoint for that week. Unfortunately, I won’t have the luxury of creating a new base folder. But I will be deleting all of the files in the current base folder. Will that work? I have all the files in the current base folder backed up and syncing to another server over DFS. I will turn off DFS so I have another copy of the current files on another server. Then I will delete the contents of the base folder and resync. Will that work?
You can delete the files from that folder, but make sure to do that after following the uninstallation steps. This ensures that any files you remove locally will not be removed in the cloud
To add, make sure to check that Insync is using the correct folder for SharePoint when you set up the account again. Here’s our guide that could help further: https://help.insynchq.com/en/articles/8111273-base-folder-for-shared-items
Thank you!
Thank you for this info. I’ll be sure to do the uninstall first. I will not be doing this until the end of the month, but I’ll post back here to let you know how it goes.
Thank you
No problem at all.