Can Insync please RETRY when it looses the base folder!

Bugs and issues Windows
#1

Hi

I am using Insync on a USB drive attached to a TP-Link router that is shared as a mapped network drive on Windows 10.

For whatever reason the mapped drive sometimes disconnects and Insync then halts and says the ‘base folder is missing’. I cannot understand why there is no obvious feature to automatically retry as the drive always comes back after a few seconds. I have to Pause and Restart the sync to get it going again!

#2

Hi! Ideally it should pick up (the error should go away) when the USB is reconnected. Could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? These can be found by clicking the 3 dots on the upper left > Help > Open log.