Can not install/run Insync (GUI) on Linux Mint Debian Edition (LMDE)

For those not familiar, the Linux Mint folks release a version of their distribution based on upstream Debian packages instead of upstream Ubuntu packages.

This is known as “Linux Mint Debian Edition” or more commonly “LMDE”. It is available here https://www.linuxmint.com/download_lmde.php

LMDE is currently based on packages from Debian Bookworm (12.x).

I was trying to install the Insync (fulll GUI product, not the “headless” product) on my LMDE computer today, and encountered an issue.

Consequently, there are two different installation packages on the download site that might apply to my system:

  • A package for Mint (21.1)
  • A package for Debian Bookworm (12)

First, I tried the package intended for Mint, that did not work, with DPKG displaying this error:

(Reading database ... 507723 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-jammy_amd64.deb ...
Unpacking insync (3.9.0.60000-jammy) ...
dpkg: error processing archive insync_3.9.0.60000-jammy_amd64.deb (--install):
 unable to open '/usr/lib/insync/libgpg-error.so.0.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1.1) ...
Processing triggers for mate-menus (1.26.0-3) ...
Processing triggers for desktop-file-utils (0.26-1) ...
Processing triggers for mailcap (3.70+nmu1) ...
Processing triggers for shared-mime-info (2.2-1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.11.2-2) ...
Errors were encountered while processing:
 insync_3.9.0.60000-jammy_amd64.deb

Next I tried the package intended for Debian, which did not work either, with DPKG displaying this error:

(Reading database ... 507723 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-bookworm_amd64.deb ...
Unpacking insync (3.9.0.60000-bookworm) ...
dpkg: error processing archive insync_3.9.0.60000-bookworm_amd64.deb (--install):
 unable to open '/usr/lib/insync/libcom_err.so.2.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1.1) ...
Processing triggers for mate-menus (1.26.0-3) ...
Processing triggers for desktop-file-utils (0.26-1) ...
Processing triggers for mailcap (3.70+nmu1) ...
Processing triggers for shared-mime-info (2.2-1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.11.2-2) ...
Errors were encountered while processing:
 insync_3.9.0.60000-bookworm_amd64.deb

So, at this point it is not possible to get Insync running on LMDE. Is there any fix available for this?

I just tried installing on a fresh Linux Mint 21.3 (normal Mint, not LMDE), and that’s not working either. Here’s the error from DPKG:

(Reading database ... 577217 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-jammy_amd64.deb ...
Unpacking insync (3.9.0.60000-jammy) ...
dpkg: error processing archive insync_3.9.0.60000-jammy_amd64.deb (--install):
 unable to open '/usr/lib/insync/PySide2/Qt/translations/qtwebengine_locales/sw.pak.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for desktop-file-utils (0.26+mint3+victoria) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for shared-mime-info (2.1-2) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.10.2-1) ...
Errors were encountered while processing:
 insync_3.9.0.60000-jammy_amd64.deb

Just for testing, I blew-away my OS, and installed the previous release of Mint (21.1 instead of the newer 21.3) and installed the designated Insync package for that (3.9.0.60000/insync_3.9.0.60000-jammy_amd64.deb).

That seems to work fine/as-expected.

So, I guess I’ll have to stick to the older Mint release for now. :frowning:

Hi @Mecha_Weasel, so sorry for the trouble in getting Insync to work for you!

I’ll send this to our engineer for further investigation. Thank you for all the details you provided thus far - I’ll update this thread as soon as I know more. :slight_smile:

@Mecha_Weasel Hello! Could you please send the output of:

lsb_release -a
apt-cache policy insync

Thank you!

Unfortunately, I had to get up and running.
I blew-away my system, and re-installed the older version of Linux Mint (21.1).
So, I can not really troubleshoot the other installations at this point.

No worries @Mecha_Weasel!

I’m also running LMDE 6, and would like this issue to be resolved (please). So here’s the output of “lsb_release -a” for LMDE 6 (Debian 12.5 with Cinnamon 6.0.4)

$ lsb_release -a

No LSB modules are available.
Distributor ID: Linuxmint
Description: LMDE 6 (faye)
Release: 6
Codename: faye

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@Werner_Fouche Hi! Could you confirm if you had the same output as the OP’s when you try installing the Debian 12 (Bookworm) build? If so, could you send me the output of apt-cache policy insync as well?