Can not install/run Insync (GUI) on Linux Mint Debian Edition (LMDE)

Bugs and issues Linux
#1

For those not familiar, the Linux Mint folks release a version of their distribution based on upstream Debian packages instead of upstream Ubuntu packages.

This is known as “Linux Mint Debian Edition” or more commonly “LMDE”. It is available here https://www.linuxmint.com/download_lmde.php

LMDE is currently based on packages from Debian Bookworm (12.x).

I was trying to install the Insync (fulll GUI product, not the “headless” product) on my LMDE computer today, and encountered an issue.

Consequently, there are two different installation packages on the download site that might apply to my system:

  • A package for Mint (21.1)
  • A package for Debian Bookworm (12)

First, I tried the package intended for Mint, that did not work, with DPKG displaying this error:

(Reading database ... 507723 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-jammy_amd64.deb ...
Unpacking insync (3.9.0.60000-jammy) ...
dpkg: error processing archive insync_3.9.0.60000-jammy_amd64.deb (--install):
 unable to open '/usr/lib/insync/libgpg-error.so.0.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1.1) ...
Processing triggers for mate-menus (1.26.0-3) ...
Processing triggers for desktop-file-utils (0.26-1) ...
Processing triggers for mailcap (3.70+nmu1) ...
Processing triggers for shared-mime-info (2.2-1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.11.2-2) ...
Errors were encountered while processing:
 insync_3.9.0.60000-jammy_amd64.deb

Next I tried the package intended for Debian, which did not work either, with DPKG displaying this error:

(Reading database ... 507723 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-bookworm_amd64.deb ...
Unpacking insync (3.9.0.60000-bookworm) ...
dpkg: error processing archive insync_3.9.0.60000-bookworm_amd64.deb (--install):
 unable to open '/usr/lib/insync/libcom_err.so.2.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1.1) ...
Processing triggers for mate-menus (1.26.0-3) ...
Processing triggers for desktop-file-utils (0.26-1) ...
Processing triggers for mailcap (3.70+nmu1) ...
Processing triggers for shared-mime-info (2.2-1) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.11.2-2) ...
Errors were encountered while processing:
 insync_3.9.0.60000-bookworm_amd64.deb

So, at this point it is not possible to get Insync running on LMDE. Is there any fix available for this?

#2

I just tried installing on a fresh Linux Mint 21.3 (normal Mint, not LMDE), and that’s not working either. Here’s the error from DPKG:

(Reading database ... 577217 files and directories currently installed.)
Preparing to unpack insync_3.9.0.60000-jammy_amd64.deb ...
Unpacking insync (3.9.0.60000-jammy) ...
dpkg: error processing archive insync_3.9.0.60000-jammy_amd64.deb (--install):
 unable to open '/usr/lib/insync/PySide2/Qt/translations/qtwebengine_locales/sw.pak.dpkg-new': Operation not permitted
Processing triggers for gnome-menus (3.36.0-1ubuntu3) ...
Processing triggers for desktop-file-utils (0.26+mint3+victoria) ...
Processing triggers for mailcap (3.70+nmu1ubuntu1) ...
Processing triggers for shared-mime-info (2.1-2) ...
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.10.2-1) ...
Errors were encountered while processing:
 insync_3.9.0.60000-jammy_amd64.deb
#3

Just for testing, I blew-away my OS, and installed the previous release of Mint (21.1 instead of the newer 21.3) and installed the designated Insync package for that (3.9.0.60000/insync_3.9.0.60000-jammy_amd64.deb).

That seems to work fine/as-expected.

So, I guess I’ll have to stick to the older Mint release for now. :frowning:

#4

Hi @Mecha_Weasel, so sorry for the trouble in getting Insync to work for you!

I’ll send this to our engineer for further investigation. Thank you for all the details you provided thus far - I’ll update this thread as soon as I know more. :slight_smile:

#5

@Mecha_Weasel Hello! Could you please send the output of:

lsb_release -a
apt-cache policy insync

Thank you!

#6

Unfortunately, I had to get up and running.
I blew-away my system, and re-installed the older version of Linux Mint (21.1).
So, I can not really troubleshoot the other installations at this point.

#7

No worries @Mecha_Weasel!

#8

I’m also running LMDE 6, and would like this issue to be resolved (please). So here’s the output of “lsb_release -a” for LMDE 6 (Debian 12.5 with Cinnamon 6.0.4)

$ lsb_release -a

No LSB modules are available.
Distributor ID: Linuxmint
Description: LMDE 6 (faye)
Release: 6
Codename: faye

2 Likes
#9

@Werner_Fouche Hi! Could you confirm if you had the same output as the OP’s when you try installing the Debian 12 (Bookworm) build? If so, could you send me the output of apt-cache policy insync as well?

#10

@mia,

Good news. I installed the Bookworm version of InSync for Debian on “Linux Mint Debian Edition (LDME) 6”. and it installed without any issues. It also works fine, and I’m able to sync files.

$ apt-cache policy insync

insync:
Installed: 3.9.1.60010-bookworm
Candidate: 3.9.1.60010-bookworm
Version table:
*** 3.9.1.60010-bookworm 100
100 /var/lib/dpkg/status
3.8.7.50516-bookworm 500
500 http://apt.insync.io/mint faye/non-free amd64 Packages

Recommending that the Linux Mint download section of your web site be updated to also have a link for the relevant download for LDME 6 as suggested below:

Linux Mint

Insync supports AMD and Intel 64 bit architectures only.
Find your Linux Mint version below and click to get the installer:
• Linux 21.x
• Linux 20.x
• Linux 19.x
• Linux 18.x
• Linux 6
• Linux 5
• Linux 4
• Linux 3
Linux Mint Debian Edition:
• LMDE 6

#11

I will forward this as feedback to our Linux Team. Thank you for suggesting that!

Let me know if there’s anything else you need :slight_smile: