Cannot change folder on local machine that drive is sync'd to

seanchk · March 28, 2020, 12:27pm

I am using Insync v 3.1.1.40765 on Linux Mint

When I start Insync it tells me the folder I sync to is missing - however it is not.

I’ve tried changing the folder I sync to to fix this and it will not change.

Instead I get this error and then the program basically hangs and I have to exit it

If I click on Choose Another Location then Insync hangs.

How do I fix this?

mia · March 30, 2020, 8:11am

Hi @seanchk!

Could you send over your log files to support@insynchq.com with the link to this post?

alfonsociologo · December 28, 2020, 9:55pm

How did you fix this?
I upgraded my distro and changed the mounting point of the partition where I have my synced directory.

and then it hangs…

Should I start a new thread?

Thanks for your help.

mia · December 30, 2020, 1:13am

Hi!

Could you send your logs.db and out.txt files to support@insynchq.com with the link to this post? You can find these in ~/.config/Insync. Seems like this has been reported in the past and I will need to raise this with our engineers.

alfonsociologo · December 30, 2020, 2:50pm

I just did, thanks for your help.

Max_Corbetti · April 16, 2022, 10:55am

Encountering this issue. Reinstalling Insync did not appear to fix it.

mia · April 18, 2022, 5:51am

Hi @Max_Corbetti,

Could you send me an email (support@insynchq.com) with the link to this post? Please include the following:

Steps you took that led to the issue
Your current Base Folder: https://help.insynchq.com/en/articles/2987441-how-to-check-or-move-your-insync-base-folder
Your preferred Base Folder