Cannot Install on Ubuntu 20.04 [fixed using correct build]

Bugs and issues Linux
#1

Hello,

I recently found myself trying to install on my Ubutun 20.04 machine. I’ve downloaded the .deb, and try to install with dpkg, it fails:

# dpkg -i /home/oxdf/Downloads/insync_3.7.0.50216-impish_amd64.deb 
Selecting previously unselected package insync.
(Reading database ... 490721 files and directories currently installed.)
Preparing to unpack .../insync_3.7.0.50216-impish_amd64.deb ...
Unpacking insync (3.7.0.50216-impish) ...
dpkg: dependency problems prevent configuration of insync:
 insync depends on libc6 (>= 2.34); however:
  Version of libc6:amd64 on system is 2.31-0ubuntu9.2.

dpkg: error processing package insync (--install):
 dependency problems - leaving unconfigured
Processing triggers for hicolor-icon-theme (0.17-2) ...
Processing triggers for man-db (2.9.1-1) ...
Processing triggers for desktop-file-utils (0.24-1ubuntu3) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu1) ...
Processing triggers for mime-support (3.64ubuntu1) ...
Processing triggers for shared-mime-info (1.15-1) ...
Errors were encountered while processing:
 insync

As far as I can tell, 2.31 is the most recent version of LIBC for Ubuntu focal:

#2

Hi @dctarheel! Looks like the output is saying that the impish (Ubuntu 21.10) is being downloaded, whereas you need the focal build.

Could you try once more by using the 3.7.0.50216-focal_amd64.deb file?

1 Like
#3

That was it. Silly me. Downloaded the wrong installer. 🤦 Thanks!

1 Like
#4

No worries at all! It seems like it’s happened to some users as well and leads me to think we may need to explore something here.

Could you walk me through the step-by-step of how you installed Insync? Did you fetch it straight from the repos, downloaded from our website, etc?

#5

I’m get the same error when install insync in ubuntu 20.04.

sudo apt install insync
Lendo listas de pacotes... Pronto
Construindo árvore de dependências       
Lendo informação de estado... Pronto
insync já é a versão mais recente (3.7.1.50307-impish).
Você pode querer executar 'apt --fix-broken install' para corrigí-los.
Os pacotes a seguir têm dependências desencontradas:
 insync : Depende: libc6 (>= 2.34) mas 2.31-0ubuntu9.2 está para ser instalado
E: Dependências desencontradas. Tente 'apt --fix-broken install' sem nenhum pacote (ou especifique uma solução).
#6

Hi @Gilzamir_G :slight_smile: Can you try the focal build instead of impish?

#7

@Gilzamir_G By the way! To fetch the appropriate build, you’ll need to update your insync.list file to focal :slight_smile:

#8

i get the same errors, tried with 2 different packages.

~/Downloads$ sudo dpkg -i insync-nautilus_3.7.9.50368_all.deb
Selecting previously unselected package insync-nautilus.
(Reading database … 235566 files and directories currently installed.)
Preparing to unpack insync-nautilus_3.7.9.50368_all.deb …
Unpacking insync-nautilus (3.7.9.50368) …
dpkg: dependency problems prevent configuration of insync-nautilus:
insync-nautilus depends on insync; however:
Package insync is not configured yet.
insync-nautilus depends on python3-nautilus | python-nautilus; however:
Package python3-nautilus is not installed.
Package python-nautilus is not installed.
insync-nautilus depends on insync-emblem-icons; however:
Package insync-emblem-icons is not installed.

dpkg: error processing package insync-nautilus (–install):
dependency problems - leaving unconfigured
Errors were encountered while processing:
insync-nautilus

~/Downloads$ sudo dpkg -i insync_3.7.14.50440-kinetic_amd64.deb
(Reading database … 235571 files and directories currently installed.)
Preparing to unpack insync_3.7.14.50440-kinetic_amd64.deb …
Unpacking insync (3.7.14.50440-kinetic) over (3.7.14.50440-kinetic) …
dpkg: dependency problems prevent configuration of insync:
insync depends on libc6 (>= 2.36); however:
Version of libc6:amd64 on system is 2.31-0ubuntu9.9.

dpkg: error processing package insync (–install):
dependency problems - leaving unconfigured
Processing triggers for hicolor-icon-theme (0.17-2) …
Processing triggers for man-db (2.9.1-1) …
Processing triggers for gnome-menus (3.36.0-1ubuntu1) …
Processing triggers for desktop-file-utils (0.24-1ubuntu3) …
Processing triggers for mime-support (3.64ubuntu1) …
Processing triggers for shared-mime-info (1.15-1) …
Errors were encountered while processing:
insync

#9

@asimsuheb I have alerted our Linux team regarding this and will give you an update on what steps to take next!

#10

@asimsuheb Here’s our engineer’s advise:

Please run lsb_release -a to confirm your distro version. Make sure that you are installing the correct Insync build based on that.

Then, after Insync is properly installed, please run sudo apt update and then try installing the Nautilus extension again. :slight_smile:

#11